Application Engineer - GENETEC

Allied Universal; Carrollton (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

AD&D

Retirement plan

Disability insurance

Paid holidays

Vacation time

Job summary

Allied Universal is seeking an Application Engineer to support installation and service teams with software integration across multiple security systems.

You will troubleshoot, program, commission systems, upgrade components, and train end users while collaborating with project teams to deliver reliable solutions.

Qualifications

• Must-have experience with GENETEC and access control/video platforms.
• Minimum 3 years programming and troubleshooting access control and video systems.
• Proficient with MS Office Suite and ability to read technical docs.

Responsibilities

• Integrate security systems to deliver cohesive, advanced solutions.
• Configure LAN and wireless networks for reliable connectivity.
• Diagnose and troubleshoot system issues for optimal performance.
• Collaborate with project teams and end users for deployment and usage.
• Resolve software issues and escalate when needed.
• Coordinate timelines and resources with management.
• Lead end-user training and manage software licensing.

Skills

GENETEC experience

Access control systems

Video platforms

Programming

Troubleshooting

MS Office

Communication skills

Education

High school diploma

College degree

Tools

None

Job description

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

Allied Universal® is hiring an Application Engineer. The Application Engineer supports installation and service teams with software integration, ensuring seamless operation between multiple software applications. Responsibilities include troubleshooting, programming, system commissioning, upgrades, and advanced diagnostics.

RESPONSIBILITIES:

• Integrate electronic security systems to deliver cohesive, advanced solutions
• Configure LAN and wireless networks to ensure reliable connectivity and performance
• Diagnose and troubleshoot system issues for optimal functionality
• Collaborate with project teams and end users to support software deployment and usage
• Resolve software-related issues, engaging technical resources when necessary
• Escalate critical problems promptly to minimize project impact
• Coordinate project timelines and resources with the management team for efficiency
• Lead end-user training and manage licensing to ensure successful adoption and continuous development

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• GENETEC experience and / or certifications with access control systems and video platforms
• Minimum of three (3) years of experience programming and troubleshooting access control and video systems
• Advanced knowledge of industry-leading security system and equipment providers
• Decision-making and problem-solving ability
• Ability to read and understand advanced technical information and documentation
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
• Excellent verbal and written communication skills, with internal and external stakeholders
• Ability to establish and maintain effective working relationships with both internal and external customers

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in computer science, engineering, or related field

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.