Embedded Security Service Technician

Allied Universal; Savannah (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life Insurance

AD&D

Disability insurance

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal Technology Services is seeking an Embedded Service Technician to serve on-site at a client location, performing service, maintenance, diagnostics and repairs for access control, video surveillance and related systems.

The role requires troubleshooting across electrical, mechanical and networked security systems, with strong documentation and customer communication skills. On-site work includes lifting up to 50 lbs and occasional on-call rotations.

Qualifications

• Must hold a valid driver’s license with a clean driving record and the ability to operate a company vehicle.
• Minimum of 3 years of field experience in the electronic security industry.
• Minimum of 2 years of experience servicing, maintaining, or supporting enterprise-level access control and video management systems.
• Excellent computer, troubleshooting, and documentation skills.

Responsibilities

• Provide on-site service, maintenance, repair, diagnostics and testing of electronic security systems.
• Respond to client requests and outages while meeting service levels.
• Troubleshoot and resolve installation issues while following safety and regulatory standards.
• Support system upgrades, firmware updates and software patches.
• Assist with system commissioning, device programming and configuration changes.
• Document and track issues through ServiceNow per regulations.
• Interpret electrical schematics and CAD drawings for low-voltage work.

Skills

Troubleshooting

Networking

Documentation

Communication

Teamwork

On-call readiness

Education

High school diploma or equivalent

Tools

ServiceNow

CAD drawings

Windows operating system

Networking basics

Job description

• IP/analog cameras, head-end video recording devices

Overview

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

Allied Universal Technology Services® is hiring an Embedded Service Technician to drive our mission of being the world's most trusted service provider. The Embedded Service Technician serves as a dedicated on-site resource at a client location, providing ongoing service, maintenance, repair, diagnostics, and operational support for access control, video surveillance, intrusion detection, and related electronic security systems.

Responsibilities

• Serve as a dedicated on-site security technology resource for an assigned client location to perform service, maintenance, troubleshooting, diagnostics, repair, replacement, and testing of electronic security systems, including but not limited to:
  • Electrified/non-electrified locks, card readers, ancillary door devices
  • IP/analog cameras, head-end video recording devices
  • Wired/wireless systems and intercom systems
• Respond to client service requests, incidents, and system outages while maintaining established service level expectations
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Support system upgrades, firmware updates, software patches, database maintenance, and equipment replacements
• Assist with system commissioning, device programming, and configuration changes as directed
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications

Qualifications (must Have)

• High school diploma or equivalent
• Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
• Minimum of three (3) years of field experience in the electronic security industry
• Minimum of two (2) years of experience servicing, maintaining, or supporting enterprise-level access control and video management systems
• Possession of state-specific licensing or ability to obtain and hold license once hired
• Excellent computer skills with the ability to navigate multiple systems, applications, and ticketing platforms
• Strong troubleshooting skills across electrical, mechanical, electronic, and network-connected security systems, including diagnosing and resolving hardware, software, and communication issues within integrated environments
• Working knowledge of Windows operating systems, networking fundamentals, IP addressing, and server/client environments to support and optimize enterprise security technology platforms
• Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Strong troubleshooting capability with mechanical and electronics aptitude; proficient in the use of hand and power tools and available for scheduled on-call rotations to respond to emergency service requests
• Capable of lifting with assistance up to 50lbs and work on various ladder heights

Qualifications (nice To Have)

• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Experience supporting enterprise security operations in healthcare, pharmaceutical, manufacturing, data center, critical infrastructure, corporate campus environments or similar vertical markets
• Experience with integrations between access control, video management, visitor management, intercom, intrusion detection, or building management systems
• Associate's degree in Electronics, Information Technology, Computer Networking, or related field
• Industry certifications such as Security+, Network+, A+, manufacturer certifications, or equivalent technical credentials

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.