Application Engineer - GENETEC

Allied Universal; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Retirement plan

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking an Application Engineer to support installation and service teams with software integration across security platforms. You will troubleshoot, program, commission systems and perform upgrades while coordinating with project teams and end users to ensure reliable deployment and ongoing optimization.

The role emphasizes strong communication, problem-solving, and the ability to read complex technical documentation, with a focus on delivering cohesive, advanced security

Qualifications

• High school diploma or equivalent.
• GENETEC experience and / or certifications with access control systems and video platforms.
• Minimum of three (3) years of experience programming and troubleshooting access control and video systems.
• Advanced knowledge of industry-leading security system and equipment providers.
• Decision-making and problem-solving ability.
• Ability to read and understand advanced technical information and documentation.
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word).
• Excellent verbal and written communication skills, with internal and external stakeholders.
• Ability to establish and maintain effective working relationships with both internal and external customers.

Responsibilities

• Integrate electronic security systems to deliver cohesive, advanced solutions
• Configure LAN and wireless networks to ensure reliable connectivity and performance
• Diagnose and troubleshoot system issues for optimal functionality
• Collaborate with project teams and end users to support software deployment and usage
• Resolve software-related issues, engaging technical resources when necessary
• Escalate critical problems promptly to minimize project impact
• Coordinate project timelines and resources with the management team for efficiency
• Lead end-user training and manage licensing to ensure successful adoption and continuous development

Skills

Genetec experience

Access control

Video systems

Programming

Troubleshooting

Reading technical docs

Verbal & written communication

Stakeholder management

Education

High school diploma

College degree in CS/Engineering

Tools

MS Office Suite

Job description

Job Locations

US-TX-Carrollton | US-TX-Dallas

Company Overview

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

Allied Universal is hiring an Application Engineer. The Application Engineer supports installation and service teams with software integration, ensuring seamless operation between multiple software applications. Responsibilities include troubleshooting, programming, system commissioning, upgrades, and advanced diagnostics.

Responsibilities

• Integrate electronic security systems to deliver cohesive, advanced solutions
• Configure LAN and wireless networks to ensure reliable connectivity and performance
• Diagnose and troubleshoot system issues for optimal functionality
• Collaborate with project teams and end users to support software deployment and usage
• Resolve software-related issues, engaging technical resources when necessary
• Escalate critical problems promptly to minimize project impact
• Coordinate project timelines and resources with the management team for efficiency
• Lead end-user training and manage licensing to ensure successful adoption and continuous development

Qualifications (MUST HAVE)

• High school diploma or equivalent
• GENETEC experience and / or certifications with access control systems and video platforms
• Minimum of three (3) years of experience programming and troubleshooting access control and video systems
• Advanced knowledge of industry-leading security system and equipment providers
• Decision-making and problem-solving ability
• Ability to read and understand advanced technical information and documentation
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
• Excellent verbal and written communication skills, with internal and external stakeholders
• Ability to establish and maintain effective working relationships with both internal and external customers

Preferred Qualifications (NICE TO HAVE)

• College degree in computer science, engineering, or related field

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.