Application Engineer: Customer Solutions & Support

ifm; Malvern (Chester County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Top-tier medical plan

Company-paid disability insurance

401K with company match

Paid holidays

Paid vacation and sick time

Job summary

The Application Engineer at ifm reviews customers' technical needs and recommends sensor and control solutions to meet them with cost estimates and sales collaboration to ensure integration with existing systems and equipment.

You will work with engineers across departments to resolve issues during and after implementation, supporting customers by phone, email, web chat, and Teams, and contributing to online technical content.

Qualifications

• Minimum 2-year technical degree; 4-year degree preferred.
• Experience with sensors and controls for manufacturing.
• Strong communication skills

Responsibilities

• Assist customers with technical inquiries via phone, email, Webchat and Teams.
• Promote ifm products to customers when applicable.
• Identify opportunities to continuously improve Customer Support processes.
• Develop online Digital Technical Support content to support customers.
• Handle order entry, quoting, stock checks, invoicing as needed.
• Learn products in the Complex Product Line.

Skills

Communication skills

Technical support experience

Learning agility

Education

Two-year technical degree

Four-year technical degree preferred

Tools

Industrial sensors

Job description

The Application Engineer at ifm reviews customers' technical needs and recommends sensor and control solutions to meet them with cost estimates and sales collaboration to ensure integration with existing systems and equipment.

You will work with engineers across departments to resolve issues during and after implementation, supporting customers by phone, email, web chat, and Teams, and contributing to online technical content.