Application Engineer

ifm; Malvern (Chester County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Top-tier medical plan

Company-paid disability insurance

401K with company match

Paid holidays

Paid vacation and sick time

Job summary

The Application Engineer at ifm reviews customers' technical needs and recommends sensor and control solutions to meet them with cost estimates and sales collaboration to ensure integration with existing systems and equipment.

You will work with engineers across departments to resolve issues during and after implementation, supporting customers by phone, email, web chat, and Teams, and contributing to online technical content.

Qualifications

• Minimum 2-year technical degree; 4-year degree preferred.
• Experience with sensors and controls for manufacturing.
• Strong communication skills

Responsibilities

• Assist customers with technical inquiries via phone, email, Webchat and Teams.
• Promote ifm products to customers when applicable.
• Identify opportunities to continuously improve Customer Support processes.
• Develop online Digital Technical Support content to support customers.
• Handle order entry, quoting, stock checks, invoicing as needed.
• Learn products in the Complex Product Line.

Skills

Communication skills

Technical support experience

Learning agility

Education

Two-year technical degree

Four-year technical degree preferred

Tools

Industrial sensors

Job description

Brief Description

The Application Engineer position reviews customers' technical needs and recommends specific product/service solutions in ifm’s product area to meet these needs. In addition, this role estimates costs and consults with the sales force on technical matters, ensuring that proposed solutions can be integrated with current systems and equipment. This position also works with engineers from various departments to resolve problems that arise during and after implementation.

Job Responsibilities

• Support and solve customer technical inquiries via phone, email, Webchat and Teams
• Promote ifm products to customers when applicable
• Proactively identify areas to continuously improve Customer Support process
• Develop Digital Technical Support Content to be used online to support customers
• Perform customer service duties such as order entry, quoting, stock checking, invoicing, etc. when needed to prevent additional transfers for customers
• Start to understand and learn products in the Complex Product Line

Qualifications

• Minimum of a 2-year technical degree, 4-year technical degree strongly preferred
• Application experience with sensors and controls for a manufacturer or related industry required
• Machine repair or maintenance experience with industrial equipment a plus
• Ability to learn cutting edge sensors and controls technologies
• 3 years or more of technical support experience preferred
• Strong verbal and written communication skills

Benefits

• Top-tier medical plan with no deductible, plus voluntary dental and vision plans
• Company-paid Long Term Disability and Short Term Disability, and other insurances
• 401K program with 100% company match of up to 6% of pay after six months
• Eleven paid holidays per calendar year
• 15 paid vacation days and 5 days paid sick time