Field Applications Engineer

Supermicro; New York (NY); Hybrid; USD 145,000 - 165,000; Full time

Job summary

Supermicro is seeking an experienced Field Application Engineer to drive revenue growth across global IT markets. The FAE will engage customers from ground to executive levels, manage cross-functional projects, and ensure solutions align with customer requirements.

The role demands strong communication, leadership, and technical acumen in server hardware, firmware, Linux/Windows, and virtualization, with travel up to 25% and a focus on delivering end-to-end customer success.

Qualifications

• Bachelor's or Master's degree in engineering, CS, CE or EE required.
• Minimum 5 years of related experience in Compute/Storage Server or data center IT.
• Strong background in x86-based server architecture and hardware diagnostics.
• Experience with firmware and OS interactions; virtualization a plus.

Responsibilities

• Recruits, leads and mentors a team of FAEs to support revenue growth at accounts.
• Architects solutions and presents to expand Fortune1000 account penetration and loyalty.
• Collaborates with sales and extended teams to map customer requirements and provide technical solutions.
• Provides technical leadership in Pre-Sales and oversees implementations.
• Engages with C-level technical customers to build trust and credibility.
• Solves complex hardware/software integration problems and system issues.
• Manages hardware and software engineers during product development.
• Leads investigations and resolutions across teams in the field.
• Understands firmware, drivers, OS, applications and their interactions.
• Develops and reviews system solutions, bids and presentations.
• Works cross-department to ensure customer satisfaction and timely resolution.
• Builds and demonstrates proofs-of-concept meeting customer needs.
• Represents corporate brand and product messaging to customers.
• Visits on-site facilities for integration and issue resolution.
• Some travel required up to 25%.

Skills

Excellent communication skills

Strong leadership abilities

Customer-facing / pre-sales experience

Cross-functional collaboration

Education

Bachelor's or Master's degree in Engineering, CS, CE or EE

Tools

Linux

Windows

Virtualization

Job description

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Location: Manhattan, New York, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Recruits, leads and mentors team of FAE'/s in support of revenue growth at all assigned accounts
• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with C-level technical customers, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills
• Manage and leads product HW and SW engineers during product development
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Qualifications:

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
• Excellent communication skills and business sense required
• Minimum 5 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86-based server architecture
• Solid HW system design and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
• Individual must be able to work effectively in a high pressure environment

Salary Range

$145,000 - $165,000

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.