Application Engineer

Supermicro; Wayne (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading tech company located in California is seeking an Application Engineer to provide technical support for computer servers and workstations. The role involves troubleshooting complex hardware and software issues, working closely with sales to ensure excellent customer service. Candidates should have a Bachelor's degree in EE or CS and at least 1 year of relevant experience. The salary range for this position is $80,000 to $100,000, based on experience and qualifications.

Qualifications

• 1+ years of professional experience preferred.
• Hands-on experience with computer systems or servers.
• Deep expertise in computer architecture.

Responsibilities

• Provide expert technical support to customers.
• Collaborate with sales team for technical insights.
• Maintain technical expertise and stay current on products.

Skills

Expert technical support

Computer systems troubleshooting

Strong communication skills

Automation scripts development

Education

Bachelor's degree in EE or CS

Job description

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Located in San Jose, CA, the Application Engineer will be responsible for delivering technical support for computer servers and workstations, working independently with sales, FAEs, service teams, and customers to resolve Super Micro product issues.

Essential Duties and Responsibilities

• Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
• Diagnose and resolve computer hardware and software issues with precision and efficiency.
• Collaborate closely with the sales team to provide technical insights and support, ensuring a unified approach to customer service.
• Deliver compelling product presentations and technical demonstrations during on-site visits with the sales team.
• Maintain and expand technical expertise by staying current on all new and existing product lines.
• Collaborate with the Product Management team to handle, clarify, and resolve quality issues.

Qualifications

• Bachelor's degree in EE or CS, with 1+ years of professional experience (preferred).
• At least 1+ year of hands‑on end‑user experience working with computer systems or servers - possibly in school, personal projects, or as part of a non‑technical role.
• Extensive hands‑on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
• Experienced in developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
• Strong communication skills (both verbal and written), with the ability to handle sensitive situations professionally.
• Ability to motivate and guide others while maintaining a professional and courteous demeanor.
• Exceptional organizational and social skills to foster a collaborative and productive work environment.

Salary Range

$80,000 – $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.