Senior Technical Support Engineer

Cimpress; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Cimpress is seeking a Senior Implementation Support Engineer to lead complex technical implementations for UI-based workflow applications on manufacturing shop floors. You will configure settings, integrate APIs, troubleshoot deployments, and ensure production readiness across customer and manufacturing environments.

The role requires strong API and data‑flow expertise, hands‑on scripting, and the ability to mentor teammates while coordinating with engineering, product, and manufacturing

Qualifications

• Bachelor's degree in CS/IT/electronics/industrial engineering or related field.
• 4–7 years in application implementation, technical support, or systems engineering.
• Experience independently managing complex implementations and deployments.
• Strong understanding of REST APIs, client-server architecture, and integrations.
• Working knowledge of SQL, AWS, Git, and Windows/Linux environments.
• Analytical, troubleshooting, and root cause analysis skills.
• Excellent communication, documentation, and stakeholder coordination.
• Ability to manage implementation priorities independently and collaborate across teams.
• Willingness to travel to manufacturing sites as required.

Responsibilities

• Independently manage complex implementations from requirements through deployment and stabilization.
• Configure application settings, workflows, and user roles.
• Troubleshoot API, configuration, and deployment issues.
• Validate REST APIs, JSON/XML payloads, and data flows.
• Perform functional, integration, and regression testing for production readiness.
• Analyze root causes and implement corrective actions.
• Collaborate with Engineering, Product, PM, IT, and Manufacturing Operations.
• Support production rollouts, release validation, and stabilization.
• Develop scripts and reusable configurations to automate tasks.
• Create implementation guides, SOPs, and knowledge base articles.
• Mentor junior engineers and participate in 24x7 on-call rotation.

Skills

Analytical skills

Troubleshooting

Communication

Stakeholder coordination

Prioritization

Team collaboration

Education

Bachelor's degree in Computer Science / IT / electronics / industrial engineering

Tools

Postman

Swagger

Git

SQL

New Relic

Job description

Role Summary

The senior implementation support engineer independently manages complex application integrations, configuration, deployment validation, troubleshooting, and post-deployment stabilization across customer and manufacturing environments. The role serves as a technical escalation point, drives implementation quality, improves deployment processes, and mentors team members while collaborating with engineering, product, and manufacturing operations.

Position Summary

We are seeking an experienced senior implementation support engineer to lead complex technical implementation activities for UI-based workflow applications used on manufacturing shop floors. The ideal candidate will have strong expertise in application configuration, API integrations, technical troubleshooting, and production deployments, with the ability to independently resolve complex issues and improve implementation efficiency.

Key Responsibilities

• Independently manage complex implementations from requirement analysis and configuration through deployment and stabilization.
• Configure application settings, workflows, Autoflows, operator UIs, user roles, permissions, and business rules.
• Troubleshoot complex application, API integration, configuration, and deployment issues.
• Validate REST APIs, JSON/XML payloads, data transformations, and application data flows.
• Perform functional, integration, and regression testing to ensure production readiness.
• Conduct root cause analysis and implement corrective actions to prevent recurring issues.
• Collaborate with Engineering, Product and Program Management, IT, and Manufacturing Operations to resolve technical challenges and dependencies.
• Support production rollouts, release validation, and post-deployment stabilization.
• Develop scripts, reusable configurations, and utilities to automate implementation and validation tasks.
• Create and maintain implementation guides, SOPs, technical runbooks, and knowledge base articles.
• Mentor junior engineers and share technical knowledge and troubleshooting practices.
• Participate in the 24x7 on-call rotation and support business-critical production incidents.

Required Qualifications

• Bachelor's degree in computer science, information technology, electronics, industrial engineering, or a related field.
• 4-7 years of experience in application implementation, technical support, software deployment, or systems engineering.
• Proven experience independently managing complex application implementations and production deployments.
• Strong understanding of REST APIs, client-server architecture, and application integrations.
• Working knowledge of SQL, AWS, Git, and Windows/Linux environments.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Excellent communication, documentation, and stakeholder coordination abilities.
• Ability to manage implementation priorities independently and collaborate across technical and business teams.
• Willingness to travel to manufacturing sites as required.

Preferred Qualifications

• Experience with manufacturing systems, factory automation, or industrial software.
• Knowledge of manufacturing processes and shop floor operations.
• Experience with Python scripting and implementation automation.
• Familiarity with JSONata, XML configuration, Postman, and Swagger.
• Experience with New Relic or similar application monitoring tools.
• Familiarity with Agile/Scrum and ticketing tools such as Jira or Zendesk.
• Experience mentoring junior engineers and supporting production releases.

Technical Skills

• REST APIs and API Integration
• Python Scripting and Git
• JSON, XML, and JSONata Query Language
• Postman and Swagger
• SQL and Data Validation`? Wait need correction. Ensure closing tags are correct. Provide third line. ...`