Application Engineer

Serac Group; Carol Stream (IL); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Serac Group is seeking an Application Engineer to support the sales process by collaborating with the Pre-Sales Lead to translate customer needs into technical solutions and demonstrate the value of our products and services. The role requires a deep focus, excellent communication skills, and the ability to build strong relationships with potential clients and colleagues.

The position involves visiting customer sites to understand technical and business needs, and to plan project requirements

Qualifications

• Bachelor's degree in Mechanical or Manufacturing Engineering with 3+ years of experience.
• Associate degree with 5+ years of experience.
• 8+ years of related experience.

Responsibilities

• Assist in transitioning projects from opportunity generation to kickoff.
• Travel to customer sites to understand technical and business needs; coordinate with internal teams to plan requirements.
• Generate AWS quotes, conduct internal product tests, oversee test laboratory, and evaluate container dimensions for solutions.
• Compile URS, develop initial machine layouts, define solution costs, and ensure ISO 9001-compliant documentation.
• Assess risks of proposed solutions and maintain process adherence; support the Managing Director in ensuring procedural compliance.
• Represent the company at industry events and trade shows.
• Perform other responsibilities as needed.

Skills

Windows Office

CAD (2D/3D)

Communication skills

Plant layout knowledge

CRM software

Foreign language advantage

Education

Bachelor's in Mechanical/Manufacturing Engineering

Associate degree with 5+ years experience

8+ years relevant experience

Tools

CAD software

CRM software

AWS

Job description

JOB SUMMARY

The Application Engineer will play a role in the sales process by working closely with the Pre-Sales Lead to understand customer needs, develop technical solutions, and demonstrate the value of our products and services. This role requires a deep focus, excellent communication skills, and the ability to build strong relationships with potential clients and colleagues.

ESSENTIAL FUNCTIONS

• Project Support: Assist in transitioning projects from opportunity generation to kickoff, ensuring smooth handoff to Project Management.
• Customer Engagement: Travel to customer sites to understand technical and business needs; communicate effectively with internal teams to plan project requirements.
• Technical Tasks: Generate AWS and quotes, conduct internal product tests, oversee the test laboratory, and evaluate container dimensions to determine optimal solutions.
• Documentation: Compile User Requirements Specifications (URS), develop initial machine layouts, define solution costs, and ensure documentation complies with ISO 9001 standards.
• Risk & Process Management: Assess risks of proposed solutions, maintain process adherence, and support the Managing Director in ensuring procedural compliance.
• Representation: Represent the company at industry events and trade shows.
• Additional Duties: Perform other responsibilities as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Fluency with Windows Office products (e.g. Word, Excel, Outlook, PowerPoint, etc.).
• Fluency with 2D and 3D CAD systems.
• Excellent verbal and written communication skills.
• Deep understanding of plant layout, technical drawings, and specifications.
• French or Spanish language skills will be an advantage.
• Experience with CRM software will be an advantage.

EDUCATION AND EXPERIENCE

Mechanical or Manufacturing Engineer or related field degree:

• Bachelor's degree with 3+ years of experience.
• or an associate degree with 5+ years of experience.
• or 8+ years of experience.

PHYSICAL DEMANDS

Work is performed largely in an office or climate-controlled warehouse environment. Some hours will be spent at various remote locations. Hours of work are generally during regular business. There will be some variation in work hours due to employee shift schedules, special projects, deadlines, customer needs and various other business concerns. Out of town and overnight travel, both local and international, is required for business and education, by air and/or auto. Must be able to lift and carry up to 35 pounds, as well as the ability to bend, kneel, walk or sit for extended periods of time. The ability to reach above head and below knees is also required.

This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements and duties are subject to change over time.