Application Engineer

Sterling Engineering; Bensenville (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Paid holidays

Job summary

Sterling Engineering is seeking an Application Engineer to support customers in selecting, applying, and commissioning products for optimal process solutions. You will collaborate with Sales, Manufacturing, and Engineering while identifying product improvements and opportunities.

Qualifications include a Bachelor's degree in Engineering and 1–3 years in customer service or sales, plus the ability to document, present, and write technical material. ERP/CRM experience is a plus.

Qualifications

• Bachelor's degree in Engineering as listed.
• 1–3 years of customer service or sales experience.
• Ability to write reports and business correspondence.
• Ability to present information to managers, clients, and customers.
• Experience with ERP/CRM is a plus.
• Ability to learn product line within 3 months.

Responsibilities

• Provide technical support and answer customer questions about product applications.
• Analyze customer needs and develop technical specs, performance requirements, proposals, quotations.
• Develop recommendations from new product quotations based on customer requirements.
• Identify customer needs and suitable product solutions.
• Research competitive markets to inform recommendations.
• Collaborate with Manufacturing, Engineering, and Sales.
• Document key information in ERP and CRM systems.
• Conduct group presentations on technical topics and proposals.

Skills

Customer service

Sales

Technical communication

Education

Bachelor's degree in Mechanical/Chemical/Process Engineering or equivalent

Tools

ERP systems

CRM systems

Job description

Benefits: Insurance (Health, Medical, Dental), PTO, Paid Holidays, and more!

The Application Engineer will support existing and potential customers in selecting, applying, and commissioning products that provide the optimum solution for their process applications. This position will work closely with customers, Sales, Manufacturing, and Engineering while helping identify product improvements and new product opportunities.

Job Duties:

• Provide technical support and answer customer questions regarding product applications.
• Analyze customer needs and develop technical specifications, performance requirements, proposals, quotations, and supporting documentation.
• Analyze new product quotations and develop recommendations based on customer requirements.
• Identify customer application and product needs and recommend appropriate product solutions.
• Research competitive markets and utilize findings to develop recommendations.
• Work closely with Manufacturing, Engineering, and Sales departments.
• Utilize ERP and CRM systems to document and enter key information.
• Conduct group presentations on technical topics and customer proposals.

Qualifications:

• Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Process Engineering, or equivalent.
• 1–3 years of customer service or sales experience.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Experience with ERP and/or CRM systems is a plus.
• Ability to develop working knowledge of the product line within 3 months.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.