Application Engineer

Persimmon Technologies Corporation; Bedford (MA); On-site; USD 90,000 - 110,000; Full time

Job summary

Persimmon Technologies Corporation in Bedford, MA is looking for a skilled engineering liaison to bridge customer needs with technical teams. The role requires a strong background in robotics or engineering, with 15 years of preferred experience. Responsibilities include collecting specifications, testing products, and developing documentation. Compensation is competitive, ranging from $90k to $110k, based on experience and skills. The position also involves about 20% travel. A bachelor's or master's in a relevant field is required.

Qualifications

• 15 years of relevant experience preferred.
• Ability to quickly grasp and communicate technical concepts.
• Mix of office and shop floor environments may require physical activity.

Responsibilities

• Collect and interpret customer requirements.
• Define internal specifications for product features.
• Test and evaluate new product features.
• Develop concepts and simulations for new products.
• Provide training and integration support for customers.
• Resolve product issues related to performance and reliability.
• Manage and maintain technical documentation.
• Develop project plans and timelines.

Skills

Fully fluent in English

Multidisciplinary software proficiency

Ability to interpret technical documentation

Organizational skills

Excellent interviewing skills

Troubleshooting and problem-solving

Ability to work independently

Team-oriented with professional demeanor

Education

MS or BS in robotics, mechanical, electrical engineering, or computer science

Tools

CAD

SolidWorks

MS Office suite

Adobe Professional suite

Python

XML

Job description

Summary: This role serves as a key link between customers and engineering teams by gathering and translating mechanical, electrical, and software requirements into product specifications and features. It involves supporting the full product lifecycle, including concept development, testing, system integration, troubleshooting, and resolving performance or reliability issues. The position also requires creating and maintaining technical documentation, training materials, and customer communications while managing project plans and timelines.

Reports to: Director or Applications Engineering

Direct Reports: None

Responsibilities and Deliverables

• Collect and interpret customer mechanical, electrical, and software requirements for new business opportunities and customer requests
• Define internal specifications for new hardware and software product features based on customer’s requirements
• Test and evaluate new product features to ensure customer’s requirements and expectations are achieved
• Develop concepts and simulations for new products and/or features
• Provide onsite system integration support and training for customer evaluations and first‑time product installations
• Provide timely and accurate responses to customer‑driven information and action requests
• Understand root cause and drive resolution of product issues/problems/inquiries with respect to performance and reliability
• Plan, design, research, and write a range of documents, including product manuals, application notes, technical presentations, marketing material, software release notes, technical support bulletins, product change notices, training material, and videos
• Maintain currency and accuracy of all documentation
• Develop project plans and timelines
• Design custom mechanical parts and assemblies
• Regularly participate in product/project team meetings

Skills Required

• Fully fluent in both written and spoken English
• Multidisciplinary software proficiency (CAD, SolidWorks, MS Office suite, Adobe Professional suite, Python, XML)
• Ability to read and interpret technical documentation and technical specifications
• Demonstrates organizational skills and multitasking abilities
• Excellent interviewing skills to elicit information from a variety of engineering resources
• Ability to quickly grasp and communicate technical concepts
• Troubleshooting and problem‑solving proficiency
• Ability to succeed with minimal resources and minimal supervision
• Team and customer‑oriented person with professional demeanor

Experience Required

• 15 years relevant experience preferred

Other Requirements

• Required approx. 20% travel to supplier locations which include local, domestic and international locations
• Work involves a mix of office and shop floor environments; may require standing, walking, bending, kneeling, reaching, grasping, and lifting/moving up to 25 pounds for hardware support tasks.

Education Required

• MS or BS in robotics, mechanical, electrical engineering, or computer science (robotics / mechatronics experience preferred)

Compensation

The compensation range for this position is $90k to $110k. The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, skills, job-related knowledge, internal equity, and geographical location.

Equal Employment Opportunity Statement

Persimmon Technologies is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. Reach out to HR if you require assistance in completing the applications or attending interviews.