Application Customer Support

Jobtailor; Colorado; Hybrid; USD 55,000 - 70,000; Full time

Job summary

Jobtailor in Colorado is seeking a customer support specialist to resolve complex software issues in construction accounting and project management. You will create knowledge base articles and troubleshoot guides for customers and internal teams, and collaborate with development to improve our software.

The role requires accounting familiarity, strong empathy, experience with AI-powered tools, and proficiency in Google Workspace for a predictable full‑time schedule.

Qualifications

• Familiarity with accounting, full‑charge bookkeeping, AP, AR, or a relevant business discipline.
• High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
• Experience utilizing AI‑powered support tools such as chatbots or virtual assistants to enhance customer service.
• Strong proficiency in Google Suite and the ability to maintain a predictable, full‑time support schedule.

Responsibilities

• Resolve complex customer software issues for construction accounting and project management solutions.
• Spearhead the creation of Knowledge Base articles and troubleshooting guides for customers and peers.
• Collaborate cross‑functionally with development and other departments to influence product evolution.
• Manage and document high‑level customer interactions within a CRM for seamless service and insights.
• Act as a subject matter expert, translating technical concepts into actionable user solutions.

Skills

Accounting knowledge

Empathy

AI tools

Google Workspace

Job description

Responsibilities

• Resolve complex customer software issues for industry‑leading construction accounting and project management solutions.
• Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
• Collaborate cross‑functionally with development and other departments to influence the evolution and improvement of our software.
• Manage and document high‑level customer interactions within a CRM to ensure seamless service delivery and data‑driven insights.
• Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

Requirements

• Familiarity with accounting, full‑charge bookkeeping, AP, AR, or a relevant business discipline.
• High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
• Experience utilizing AI‑powered support tools such as chatbots or virtual assistants to enhance customer service.
• Strong proficiency in Google Suite and the ability to maintain a predictable, full‑time support schedule.