Application Coordinator

elariaà; Oregon (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Our Health System is an integrated clinical and administrative information system deployed across regions. The Application Coordinator will provide operational and information systems expertise for Epic modules, coordinate with regional leadership, clinicians, staff, and vendors, and support deployment, testing, and optimization.

Qualifications include a Bachelor's degree, Epic Certification, RN licensure, and strong project management and communication skills.

Qualifications

• Bachelor’s degree or equivalent in health‑care admin, IS, business or related field.
• Epic Certification required (may be obtained on the job within 6 months).
• Professional RN licensure.
• Demonstrated project management skills.
• Ability to lead and manage multidisciplinary teams.
• Working knowledge of business software.

Responsibilities

• Provide expertise in development, training, testing, optimization, and application of Health System systems.
• Act as subject‑matter expert for a single Epic application and communicate with regional leadership and vendors.
• Resolve production problems in a system module.
• Collaborate with teams to define needs and support decision‑making.
• Communicate changes to end users and participate in post‑implementation reviews.
• Design, test, and implement Epic configuration and integration solutions.
• Support workflow sessions and manage resulting changes.
• Participate in on‑call rotation for 24x7 support.

Skills

Project management

Leadership

Communication

Multidisciplinary collaboration

On-call support

Education

Bachelor’s degree

RN licensure

Epic Certification

Tools

Epic

MS Office

Job description

Our Health System is a integrated clinical and administrative information system that is being deployed across all regions. Epic will enable us to leverage the power of our integrated delivery system to be the solution in health care that is patient-centered, safe equitable, accessible, and affordable. In order to achieve this vision, every region must fully optimize the use of this system.

Job ID: 6005
Application Coordinator

The mission of the Health System Operations Department is to optimize the use of the system across the region in order to achieve high priority goals in clinical care and business outcomes. The department does this through meticulous attention to user needs, partnerships with national and Epic Systems, collaboration with regional IT, and application of medical systems to meet problem‑oriented and opportunity‑driven objectives.

Essential Functions

• Provide operational and information systems expertise in the development, training, testing, optimization, and application of Health System business and clinical systems to meet problem‑oriented and opportunity‑driven objectives.
• Act as subject‑matter expert for a single Epic application and provide system information to regional leadership, clinicians, staff, brokers, employers, professional organizations, and vendors.
• Resolve production problems in a single system module.
• Collaborate with work teams, departments, regional leadership, clinicians, staff, and IT to define needs, facilitate agreements, and support decision‑making.
• Communicate changes to end users and participate in post‑implementation reviews.
• Assess customer needs, research options, design, test, and implement application solutions.
• Help configure new features or modules for integration with installed Epic applications.
• Participate and support relevant workflow sessions and manage resulting workflow changes.
• Perform configuration activities in the Epic system to resolve problems escalated to the Health System Operations department.
• Set up and test configuration modifications and enhancements.
• Build, maintain, and update application master files and category lists to ensure data integrity and maintain synchronization with weekly collaborative updates.
• Participate in on‑call rotation for 24x7 support.
• Resolve production incident support and patient safety issues during stressful outage situations.
• Sustain efficient current and future functionality by supporting new version upgrades, optimizing current functionality, and incorporating new modules into Health System business and clinical systems.
• Test system changes, review training materials, assess workflow impact and solutions, and support deployments.
• Support development of test scripts, validate test data, analyze test results, resolve defects, and identify problem fixes.
• Review, analyze, and recommend implementation of release notes received from Epic Systems.
• Analyze change requests for impact and cost.
• Communicate changes to business partners and assist with implementation of change.

Basic Qualifications

• Bachelor’s degree or equivalent experience in health‑care administration, information systems, business, a health‑care profession, library science, or information resource management.
• Epic Certification required (may be obtained on the job within 6 months of hire date).
• Professional RN licensure.
• Demonstrated project management skills.
• Demonstrated ability to lead and manage multidisciplinary teams through influence and collaboration.
• Working knowledge of computer applications in business settings.
• Excellent communication and interpersonal skills.
• Efficiency, collaboration, candor, openness, and results orientation.

Preferred Qualifications

• Minimum of 5 years’ experience.
• At least 3 years of experience using one of the Epic suite of application products or completion of Epic certification in an application.
• Advanced degree in medical informatics, computer science, or a related health‑care field.
• Direct experience implementing business information systems in the Northwest region.
• Knowledge of functional areas and/or systems analysis.
• Knowledge of research and analysis/design.
• Experience leading large multidisciplinary projects to successful completion.
• Conflict‑resolution skills.
• Public speaking skills.
• Experience with office software such as Power Point, Excel, Word, and/or MS Project and Visio.