Application Consultant

Brainlab Ltd.; Orlando, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Brainlab Ltd. is seeking a field-based specialist to conduct on-site clinical evaluations, provide consultative support to physicians and OR staff, and lead installations of IGS products.

You will educate staff across departments, leverage engineering insights for product improvements, and collaborate with the Account Manager to identify opportunities and drive service revenue. Travel up to 25% regionally, promoting surgery products at trade shows and ensuring high customer satisfaction through

Responsibilities

• Conduct on-site clinical evaluations to demonstrate product use and increase IGS usage.
• Provide on-site consulting to physicians and OR staff to maximize IGS efficiency.
• Lead installations and educate hospital personnel on IGS products and services.
• Apply engineering insight to suggest product improvements.
• Act as primary liaison, maintain site visits, assess satisfaction, and grow revenue via services.
• Strategize with Account Manager to evaluate opportunities and open projects.
• Resolve product issues through engineering analysis.
• Promote surgery products and services at trade shows.
• Travel up to 25% regionally.

Job description

• Conduct on-site clinical evaluations to demonstrate the use of products and services to increase the frequency and quality of image-guided surgery (IGS) product usage
• Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usage
• Lead installations and establish functionality at new and existing customer sites; educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
• Regularly strategize with the Account Manager in your region to evaluate customer opportunities and open sales projects
• Resolve product issues through detailed analysis and utilization of engineering expertise
• Promote surgery products and services to surgeons at trade shows.
• 25% regional travel.