Application Configuration Business Analyst

Jobs4IT; Kentucky; Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Hybrid work model

Professional growth opportunities

Job summary

UpcoMinds is seeking an experienced Business Analyst to join our client in Athens, delivering business and systems analysis across complex software initiatives. You will translate business requirements into technical designs, support platform configurations and drive transformation programs within a highly configurable enterprise environment.

The role emphasizes SDLC governance, requirements engineering and documentation, with a hybrid work model (4 days on-site / 1 day remote).

Qualifications

• Bachelor’s degree in Information Technology, Business Administration or related discipline.
• Minimum 5 years as a Business Analyst across the Software Development Life Cycle.
• 7+ years in software development projects.
• Experience with functional or enterprise system administration in BPM/CRM/ESM configurations.
• Experience in transformation projects involving process redesign, data migration or platform transitions.
• Experience with service delivery model implementation and maintenance is a plus.

Responsibilities

• Participate actively throughout the Software Development Life Cycle (SDLC).
• Analyze business processes and translate needs into clear system requirements.
• Work with stakeholders, developers and IT teams to implement solutions.
• Support configuration and administration of configurable enterprise platforms (BPM, CRM, ESM).
• Contribute to business process redesign and process optimization initiatives.
• Support data migration, platform transitions and system consolidation projects.
• Develop and maintain project documentation (functional designs, requirements specs, TRMs, work instructions).
• Create use cases and process models using Visio or Draw.io.
• Define and support test strategies, plans and execution; investigate defects.
• Coordinate with stakeholders for planning, progress tracking and delivery.

Skills

SDLC knowledge

Business analysis

Requirements analysis

Functional specs

Test planning

MS Visio

Draw.io

Communication

Stakeholder mgmt

SQL basics

Education

Bachelor’s degree in IT/Business

Tools

MS Visio

Draw.io

Job description

Location: Agia Paraskevi, Athens
Work Model: Hybrid – 4 days on-site / 1 day remote

Remuneration Package 3200-3500 gross/monthly
Industry: Aerospace & Defence
Employment Type: Full-time

About the Role

We are looking for an experienced Business Analyst to join our client, a leading company operating in the Aerospace & Defence sector, based in Agia Paraskevi, Athens.

The successful candidate will play a key role in supporting complex software development and transformation initiatives, working closely with business and IT stakeholders throughout the Software Development Life Cycle (SDLC). The role combines business and systems analysis, requirements engineering, solution design, process optimisation and testing, with a strong focus on highly configurable enterprise platforms and business transformation.

This is an excellent opportunity for a professional who enjoys working at the intersection of business processes, technology and enterprise systems, and who can translate business requirements into effective technical solutions.

Key Responsibilities

• Participate actively throughout the Software Development Life Cycle (SDLC), including requirements gathering, analysis and refinement, solution design, testing and User Acceptance Testing (UAT).
• Analyse business processes and translate business needs into clear, structured and actionable system requirements.
• Work closely with business stakeholders, developers, system administrators and other IT teams to define and implement effective solutions.
• Support the configuration and administration of highly configurable enterprise platforms, such as BPM, CRM and ESM solutions.
• Contribute to business process redesign, process optimisation and the development of effective Business Process Management solutions and frameworks.
• Support complex transformation initiatives involving process redesign, data migration, platform transitions and system consolidation.
• Contribute to application migration initiatives, legacy system decommissioning and enterprise platform transition projects.
• Develop and maintain business and technical documentation, including scope documents, functional designs, requirements specifications, requirements traceability matrices, work instructions, training materials and user guides.
• Develop use cases, process models and system interaction diagrams using tools such as Microsoft Visio or Draw.io.
• Define and support test strategies, test planning, test execution, defect investigation and troubleshooting activities.
• Coordinate with project stakeholders to support project planning, progress tracking, issue resolution and delivery activities.
• Identify risks, dependencies and potential issues, ensuring appropriate escalation and follow-up.
• Support the implementation and maintenance of Service Delivery Models where required.
• Work across different business functions and IT teams to ensure that solutions are aligned with organisational processes and business objectives.
• Provide analytical input and contribute to the identification of practical, innovative and sustainable solutions to complex business and technical challenges.
• Manage multiple priorities effectively while adapting to changing project requirements, timelines and business needs.

Requirements

• Bachelor’s Degree required; a degree in Information Technology, Business Administration or a related discipline is preferred.
• Minimum 5 years of experience as a Business Analyst, with active involvement across the Software Development Life Cycle.
• 7+ years of overall experience in software development projects, demonstrating a broad and well-rounded understanding of software and technology environments.
• Proven experience in Functional or Enterprise System Administration within highly configurable enterprise platforms, such as BPM, CRM or ESM.
• Strong experience adapting enterprise systems and applications to meet business requirements.
• Proven experience in complex transformation projects involving process redesign, data migration, platform transitions or system consolidation.
• Experience with application migration, legacy system decommissioning or similar initiatives will be considered a strong advantage.
• Experience developing or supporting Business Process Management tools and frameworks is highly desirable.
• Experience in project coordination, including planning, progress tracking and stakeholder engagement, will be considered an advantage.
• Experience working across different business operations or organisational functions is highly valued.
• Experience with Service Delivery Model implementation and maintenance is a plus.
• Strong analytical, strategic thinking and problem-solving capabilities.
• Ability to develop creative and practical solutions to complex business and technical challenges.Strong decision-making skills and the ability to remain effective in high-pressure situations.
• Flexibility and adaptability in response to changing project requirements and priorities.

Skills & Knowledge

• Excellent analytical, organisational and planning skills.
• Strong understanding of business analysis and systems analysis methodologies.
• Good understanding of software development and configuration environments.
• Proven expertise in requirements analysis, refinement, use case development and functional specification.
• Strong experience in test planning, execution, defect analysis and troubleshooting.
• Proficiency with process modelling and visualisation tools such as MS Visio or Draw.io.
• Ability to produce and maintain high-quality project and technical documentation.
• Excellent written and verbal communication skills, with the ability to communicate complex technical and business concepts clearly to different stakeholder groups.
• Strong stakeholder management, collaboration and teamwork skills.
• Excellent time management skills and the ability to manage multiple priorities simultaneously.
• Ability to identify, communicate and elevate risks, issues and dependencies effectively.
• Strong business acumen combined with solid analytical and technical capabilities.
• Ability to collaborate effectively across different IT departments and business functions.
• Basic SQL knowledge will be considered an asset.
• Exposure to low-code configuration, including the use of simple expressions and functions to configure application logic and behaviour, will be considered an advantage.

What We Offer

• Competitive Remuneration package 3200-3500 /gross according to experience.
• A key role within an established company operating in the Aerospace & Defence industry.
• The opportunity to work on complex enterprise transformation and technology projects.
• A hybrid working model – 4 days on-site and 1 day remote.
• A collaborative and technically challenging environment with exposure to business-critical systems and processes.
• Opportunities for professional growth and development within a specialised technology environment.

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.