Application Chemist

Milestone Inc.

Connecticut

On-site

USD 70,000 - 110,000

Full time

4 days ago

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Benefits offered by this job

Medical premium coverage 70%

Spouse/dependents coverage 60%

STD, LTD, Basic Life Insurance

401k after 90 days

Employer 3% contribution after 1 year

Training and skills development

Job summary

Milestone Inc. is seeking a Field Chemist to join the Northeast region (remote in CT preferred) with travel across the territory.

You will install and maintain laboratory instrumentation, deliver client training and applications support, and proactively engage customers to anticipate evolving lab needs. The ideal candidate combines chemistry knowledge with hands-on electromechanical aptitude, strong communication, and the ability to travel up to four clients per week.

Qualifications

Bachelor's degree in Chemistry or related field.
2 years hands-on laboratory experience with analytical instrumentation.
Experience with instrument maintenance and field service is a plus.
Ability to identify client needs and propose solutions.

Responsibilities

Install Milestone instrumentation and perform calibration, testing, and onboarding.
Provide training and applications support to clients.
Engage customers to identify after-market opportunities and upgrades.
Manage a travel-intensive territory and document activity and orders.

Skills

Electromechanical aptitude

Client development

Communication skills

Travel independence

Education

Bachelor's degree in Chemistry

Tools

CRM experience

Salesforce

MS Office

Job description

Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 25 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.

About the Role

The Field Chemist role combines chemistry expertise, hands‑on electromechanical support, and proactive client relationship development. Based in the Northeast Region (MD, DE, NJ, PA, NY, CT, RI, MA, VT, NH, ME), you will manage an established territory of Milestone clients and serve as a trusted technical resource throughout the customer lifecycle.

You will install and maintain laboratory instrumentation, deliver client training and applications support, and proactively engage customers to understand their evolving laboratory needs. These relationships will help you identify opportunities for after‑market support and additional Milestone solutions.

The ideal candidate is equally comfortable working hands‑on with laboratory instrumentation and building consultative client relationships. This role requires strong chemistry knowledge, mechanical aptitude, a client‑focused mindset, and the ability to independently manage a travel‑intensive territory.

Responsibilities:

Installations & Proactive Maintenance

Install Milestone instrumentation, including setup, calibration, testing, and client onboarding.
Perform preventative and major maintenance to support instrument performance and reliability.
Maintain accountability for assigned tools, parts, and equipment.

Chemistry Applications Support

Train clients on instrument operation, applications, methods, and laboratory best practices.
Help clients resolve application‑related challenges and improve use of Milestone instrumentation.
Support demonstrations, roadshows, and other pre‑sales activities with Product and Sales.
Maintain expertise across Milestone technologies and applications.

Client Engagement & Opportunity Development

Build trusted client relationships through scheduled work, proactive outreach, and courtesy visits.
Use consultative conversations to understand client workflows, challenges, and future needs, and educate clients on solutions to improve their operations.
Identify opportunities for consumables, accessories, service contracts, upgrades, and new instrumentation that improve client workflows and outcomes.
Provide timely post‑visit communication outlining recommendations and next steps.

Territory Management

Manage travel, scheduling, customer commitments, and work‑order priorities across the assigned territory.
Maintain accurate customer, work‑order, and activity documentation.
Manage assigned inventory and demo equipment accurately and responsibly.

Requirements:

Education: Bachelor's degree in Chemistry or a related scientific field
Laboratory Experience: 2 years of hands‑on laboratory experience. Experience with analytical instrumentation, sample preparation, or metals analysis preferred.
Electromechanical Ability: Strong electromechanical aptitude and comfort working hands‑on with instrumentation hardware. Field service, instrument maintenance, or other technical experience is a plus.
Client Development: Ability to understand customer needs, recommend solutions, and recognize opportunities to expand the client relationship. Prior applications, technical sales, or similar customer‑facing experience is a plus.
Communication: Strong communication skills with the ability to train clients and explain scientific and technical concepts clearly.
Travel & Independence: Experience independently managing a travel‑intensive territory, including frequent overnight travel (up to 4 clients per week).
Computer skills: Proficiency with Microsoft Office; Salesforce or other CRM experience is a plus.
Valid driver's license and clean driving record.