Application Analyst: Principal Trainer (Enterprise Imaging)

Memorial Hermann Health System; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Memorial Hermann Health System in Houston seeks an Application Analyst to advance the functionality and efficiency of critical information systems. This role includes analysis, design and development of modules, customer training, and collaboration with stakeholders across IT and clinical teams.

The position reports to the Manager and supports multiple applications, emphasizing delivery of reliable systems and effective end-user support to improve patient care and operational outcomes.

Qualifications

• Associate degree or two years of related experience.
• Three years of experience in large, corporate MIS environments preferred.
• Knowledge of application support and development methodologies.

Responsibilities

• Project Planning: set priorities with moderate supervision to support MHHS information systems.
• Applications Development: develop and deploy queries, simple apps, and moderately complex reports.
• Analysis/Design: translate customer requests into software specifications for assigned tasks.
• Technical Administration: maintain detailed knowledge of assigned applications.
• Communications: plan and discuss effectively, assess information needs, share knowledge.
• Problem Solving: identify issues, develop options and recommendations to resolve.
• Application Support: assist customers with optimizing applications and participate in after-hours support.
• Customer Service: provide training, support, and problem resolution to customers.
• Other: perform duties as assigned, ensure safe care and adherence to policies.

Skills

MIS knowledge

Application support

Development tools

System analysis

Education

Associate degree or 2 years experience

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Application Analyst is responsible for advancing the functionality and operational efficiency of assigned information systems and solutions. This entails analysis, design and development of new software modules; advising, assisting, and training customers in the operation and administration of their systems; and collaborating with customers to enhance their work methodologies and tools. The Application Analyst is charged with ensuring the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. The Application Analyst possesses sufficient technical expertise to support an assigned application, but may be called upon to assist with multiple applications. The Application Analyst supports the Project Management activities required to deliver valuable relevant solutions and assists in the development of project schedules, plans and timelines. The Application Analyst reports directly to the Manager, while receiving leadership from Senior and Lead Application Analysts. The Application Analyst applies skills, in line with MH’s values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Application Analyst is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service and Continuous Quality Improvement programs.

Education:

Associates degree or two 2 years experience

Licenses/Certifications:

(None)

Experience / Knowledge / Skills

• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Basic working knowledge of application support, development tools and methodologies
• Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) experience in system analysis, design, building, testing and implementation preferred

Principal Accountabilities

Project Planning

• With moderate supervision by Manager or Team Lead, sets priorities, understands business and clinical applications, answers technical questions and performs all assigned tasks.
• Reason: To ensure the efficient and effective support of information systems for MHHS.

Applications Development

• Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions.
• Reason: To provide the technical know-how required to satisfy customer requirements for enhanced system functionality.

Analysis/Design

• Translates customer requests into software application solution specifications, appropriate to assigned tasks.
• Reason: To implement business innovation that produces sustainable competitive advantage for MHHS.

Technical Administration

• Maintains detailed technical knowledge of assigned applications.
• Reason: To demonstrate current knowledge of services and applications and ensure accurate support of user requests and concerns.

Communications

• Thinks, plans, leads and acts appropriately in tactical settings.
• Demonstrates strong communication and interpersonal relationship skills. Reason: To accurately and properly assess the information needs of others and ensure expert and timely collection, analysis, and dissemination of knowledge.

Problem Solving

• Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.
• Develops options and recommendations.
• Reason: To quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization.

Application Support

• Assists customers with optimizing their use of assigned applications and specific project-driven tasks.
• Participates in after-hours application support by rotating call schedule on a regular basis.
• Reason: To improve and ensure the continued maximum effective operational efficiency of MH’s information systems.

Customer Service

• Provides training, support, and problem resolution to customers.
• Reason: To sustain a commitment to excellent customer service and ensure the full potential of the technology is achieved.

Other

• Performs other duties and special projects as assigned by Manager or Team Lead.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.