Sr. Epic Application Analyst (Document Imaging)

Memorial Hermann Health System; United States; On-site; USD 95,000 - 135,000; Full time

Job summary

Memorial Hermann Health System seeks an experienced Senior Epic Application Analyst to advance Epic functionality and operational efficiency. The role involves intermediate to advanced analysis, design, configuration, and implementation within clinical and enterprise workflows.

You will provide technical Epic support, collaborate with users, and contribute to system training. The position reports to an ISD manager or above and supports enterprise document and fax integrations.

Qualifications

• Education: Associates degree, preferred.
• Epic Certification required.
• Four (4) years+ experience in healthcare information systems or similar.
• Experience with enterprise DMS (Epic Gallery, OnBase) and fax platforms (RightFax).
• Strong analytical, planning, and communication skills.

Responsibilities

• Translate user and department Epic needs into technical solutions.
• Perform project reviews and process walk-throughs with technical and business teams.
• Provide intermediate to advanced Epic support, design, testing and implementation.
• Lead training and ensure customer service excellence.
• Coordinate schedules, document plans, and report status to management.

Skills

Epic application support

Technical communication

Project coordination

Customer service

Education

Associates degree

Tools

Epic

OpenText RightFax

Hyland OnBase

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Senior Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails intermediate to advanced analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users. Also responsible for contributing to system training. The Senior Epic Application Analyst utilizes their knowledge and skills to function as a technical resource on Epic and assume higher level project responsibilities. This position typically reports to an ISD manager or above.

Job Description

Minimum Qualifications

Education: Associates degree, preferred

Licenses/Certifications: Epic Certification required

Experience / Knowledge / Skills: Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System Previous Epic or other Health Information Systems experience required Experience administering and supporting enterprise Document Management Systems (DMS), such as Epic Gallery, Hyland OnBase, or similar platforms, including workflow configuration, user support, and troubleshooting. Experience managing and supporting enterprise fax solutions, such as OpenText RightFax or comparable fax platforms, including integrations, routing, monitoring, issue resolution, and end-user support is preferred Experience in supporting complex problems Experience in assisting other Analysts Intermediate to advanced knowledge of Epic application support, development tools and methodologies Good analytical skills and technical aptitude Good planning and organizational skills Good communication, collaboration and customer service skills Demonstrated pattern of growth in ability to lead others

Principal Accountabilities

Systems Development

Translates user and department Epic system needs into technical solutions. Performs project reviews and process walk throughs incorporating technical, clinical and business solutions that will enhance user user productivity and department service levels.

Technical Administration

Responsible for providing technical knowledge in the support of Epic as well as other software applications and operating systems. Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems. Demonstrates and applies information systems theory, processes and methodologies.

Technical Standards

Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department.

Application Support

Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem solving efforts involving Epic and other applications. Participates in after-hours technical support by rotating call schedule on a regular basis. Provides ongoing Epic support to users.

Planning & Coordinating

Develops, prioritizes and executes projects according to established schedules and timeframes. Maintains an effective level of coordination on all assigned projects. Documents and reports on all plans, priorities and schedules. Informs Manager of status of all project assignments regularly

Training

Contributes to the preparation and delivery of training sessions for staff

Communications

Thinks, plans, leads and acts appropriately in tactical settings. Demonstrates strong communication and interpersonal relationship skills.

Customer Service

Provides effective customer service by being courteous, polite and friendly toward others at all times. Acknowledges customers immediately in order to determine need and help the customer resolve issue or request.

Other

Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Other duties as assigned. Together, we’re creating an environment where exceptional care can flourish. It starts with you.