Application Analyst-IT Full Time Day Shift

Riverwood Healthcare Center; Minnesota; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Wellness benefits with on-site fitness

Time off package

Job summary

Riverwood Healthcare Center in Paul metro, Minnesota seeks a Clinical Application Analyst to collaborate with users of the electronic medical record, financial applications, and other healthcare technology systems to support design, build, integration, configuration, testing, troubleshooting, and optimization.

This role serves as a liaison among clinical, operational, financial, vendor, and IT teams to ensure reliable, user-friendly applications aligned with organizational goals and high-quality

Qualifications

• Two-year degree in related field (or equivalent healthcare experience).
• Minimum 3 years of relevant healthcare, clinical systems, revenue cycle, information technology, or application-support experience.
• Experience with electronic medical records, revenue cycle, or financial applications preferred; Epic a plus.
• Clinical Informatics experience in hospital/clinic settings preferred.
• Application certification or training may be required after hire depending on systems and vendor needs.

Responsibilities

• Takes ownership of reported application issues and communicates status to customers, escalating as needed.
• Participates in cross-application testing with system changes to ensure compatibility of workflows.
• Reviews and completes new build enhancements using available resources.
• Continues education of systems by collaborating with operational owners and senior staff.
• Provides technical support and troubleshooting for application errors and system issues.
• Serves as a resource for daily operational issues within the EMR and other systems.
• Promotes strong customer service values and collaborates to meet needs and expectations.
• Implements tools and processes to assist operational data management in patient care.

Skills

Healthcare experience

Team collaboration

Customer service

Problem solving

Education

Two-year degree in related field

Tools

Epic EMR

Job description

About the Position: The Clinical Application Analyst collaborates with users of the electronic medical record, financial applications, and other healthcare technology systems to support effective system design, build, integration, configuration, testing, troubleshooting, and optimization. This role develops a working understanding of assigned applications and related workflows; follows departmental procedures, professional standards, regulatory requirements, and patient-safety expectations; and obtains required application certification when applicable. The Clinical Application Analyst serves as a liaison between clinical, operational, financial, vendor, and information technology teams to help ensure applications are reliable, user-friendly, aligned with organizational goals, and supportive of high-quality patient care and operational efficiency.

Responsibilities

• Takes ownership of reported application issues, communicates status updates to customers, coordinates with senior staff or vendors when needed, and follows through until the issue is resolved or appropriately escalated.
• Participates in cross application testing with system changes, ensuring that the system changes are compatible with other applications’ workflow and processes.
• Reviews and completes new build enhancements as appropriate, utilizing resources as needed.
• Continues further education of systems and applications by collaborating with operational owners as well as senior staff.
• Provides technical support, diagnosis of application errors and troubleshooting with system issues.
• Serves as a resource person for daily operational issues within the electronic medical record.
• Embraces and promotes strong values in customer service. Seeks to understand and meet customer needs and expectations through communication, cooperation, and collaboration.
• Implements applications, tools, and processes that assist operational owners with the management of data in patient care and the provision of health care.
• Assists with implementing applications, tools and processes that are utilized by operations in their day-to-day responsibilities.
• Participates in integrated area workgroups across application and operational teams. Understands application configuration options and supports decisions that align with the guiding principles and strategies of the organization.
• Provides support to the installation and implementation of system patches and version upgrades as assigned; and participates as a team member in process-improvement efforts driven by financial and clinical stakeholders.
• Maintains appropriate application access and security practices by following organizational procedures for user access, role-based permissions, confidentiality, and protection of patient and organizational information.
• Supports system downtime, issue escalation, and incident response processes as assigned, including communication with operational leaders, end users, vendors, and information technology team members.

Qualifications

• Two-year degree in related field. Applicable clinical, revenue cycle, information technology, or other healthcare experience may be considered in lieu of degree.
• Minimum 3 years relevant healthcare, clinical systems, revenue cycle, information technology, or application-support experience
• experience with electronic medical record, revenue cycle, or financial applications is preferred. (Epic a plus)
• Clinical Informatics Experience, Hospital, And Clinic Setting Preferred
• Application certification or training may be required after hire based on assigned systems, vendor requirements, and departmental needs.

Benefits

We provide a culture that reflects the friendly, more relaxed atmosphere of the communities we serve. Depending on eligibility, there are a wide-variety of benefits including health insurance, dental insurance, vision insurance, life insurance, a 401(k)-retirement plan, wellness benefits with on-site fitness center, and a time off package to maintain a healthy home-work balance.

Company

Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor, and Garrison. Riverwood has recently expanded its footprint in Aitkin with a state-of-the-art surgical center.

Location

Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders, including lakes, rivers and streams, state parks, wildlife refuges, and ATV and bike trails for all your outdoor recreational activities.