(Full-time) Information Technology - Applications Analyst I

Riverwood Healthcare Center; Minnesota; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Wellness benefits with on-site fitness

Generous time off

Job summary

Riverwood Healthcare Center in the Paul metro area of Minnesota seeks a Clinical Application Analyst to support clinical, financial, and other healthcare IT systems, ensuring reliable operation, alignment with workflows, and patient safety.

You will own issues, participate in cross-application testing, implement enhancements, and collaborate with clinicians, IT, and vendors to optimize data management and system performance.

Qualifications

• Two-year degree in related field; clinical, revenue or IT experience may substitute.
• Minimum 3 years in healthcare IT, clinical systems, revenue cycle or application support.
• Experience with EMR, revenue cycle or financial applications preferred (Epic a plus).
• Clinical Informatics experience in hospital/clinic settings preferred.
• Application certification or training may be required after hire.

Responsibilities

• Take ownership of reported application issues, coordinate with senior staff or vendors, and ensure timely resolution or escalation.
• Participate in cross-application testing to verify compatibility with workflows.
• Review and complete build enhancements using available resources.
• Pursue ongoing education with operational owners and senior staff.
• Provide technical support and troubleshoot system issues for daily operations.
• Support installation and patches, and contribute to process improvements with stakeholders.
• Maintain access controls and data security practices per organizational policy.

Skills

Clinical Informatics

Healthcare IT

Technical Troubleshooting

Vendor coordination

Cross-functional collaboration

Education

Associate degree or related field

Tools

Epic

EMR systems

Job description

About the Position: The Clinical Application Analyst collaborates with users of the electronic medical record, financial applications, and other healthcare technology systems to support effective system design, build, integration, configuration, testing, troubleshooting, and optimization. This role develops a working understanding of assigned applications and related workflows; follows departmental procedures, professional standards, regulatory requirements, and patient-safety expectations; and obtains required application certification when applicable. The Clinical Application Analyst serves as a liaison between clinical, operational, financial, vendor, and information technology teams to help ensure applications are reliable, user-friendly, aligned with organizational goals, and supportive of high-quality patient care and operational efficiency.

Responsibilities

• Takes ownership of reported application issues, communicates status updates to customers, coordinates with senior staff or vendors when needed, and follows through until the issue is resolved or appropriately escalated.
• Participates in cross application testing with system changes, ensuring that the system changes are compatible with other applications’ workflow and processes.
• Reviews and completes new build enhancements as appropriate, utilizing resources as needed.
• Continues further education of systems and applications by collaborating with operational owners as well as senior staff.
• Provides technical support, diagnosis of application errors and troubleshooting with system issues.
• Serves as a resource person for daily operational issues within the electronic medical record.
• Embraces and promotes strong values in customer service. Seeks to understand and meet customer needs and expectations through communication, cooperation, and collaboration.
• Implements applications, tools, and processes that assist operational owners with the management of data in patient care and the provision of health care.
• Assists with implementing applications, tools and processes that are utilized by operations in their day-to-day responsibilities.
• Participates in integrated area workgroups across application and operational teams. Understands application configuration options and supports decisions that align with the guiding principles and strategies of the organization.
• Provides support to the installation and implementation of system patches and version upgrades as assigned; and participates as a team member in process-improvement efforts driven by financial and clinical stakeholders.
• Maintains appropriate application access and security practices by following organizational procedures for user access, role-based permissions, confidentiality, and protection of patient and organizational information.
• Supports system downtime, issue escalation, and incident response processes as assigned, including communication with operational leaders, end users, vendors, and information technology team members.

Qualifications

• Two-year degree in related field. Applicable clinical, revenue cycle, information technology, or other healthcare experience may be considered in lieu of degree.
• Minimum 3 years relevant healthcare, clinical systems, revenue cycle, information technology, or application-support experience
• experience with electronic medical record, revenue cycle, or financial applications is preferred. (Epic a plus)
• Clinical Informatics Experience, Hospital, And Clinic Setting Preferred
• Application certification or training may be required after hire based on assigned systems, vendor requirements, and departmental needs.

Benefits

We provide a culture that reflects the friendly, more relaxed atmosphere of the communities we serve. Depending on eligibility, there are a wide-variety of benefits including health insurance, dental insurance, vision insurance, life insurance, a 401(k)-retirement plan, wellness benefits with on-site fitness center, and a time off package to maintain a healthy home-work balance.

Company

Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor, and Garrison. Riverwood has recently expanded its footprint in Aitkin with a state-of-the-art surgical center.

Location

Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders, including lakes, rivers and streams, state parks, wildlife refuges, and ATV and bike trails for all your outdoor recreational activities.