Epic Healthcare Associate Application Analyst

Atos; Valley City (ND); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Application Analyst to provide essential support for application users. This entry-level role involves responding to help desk requests, coordinating training, and implementing system updates. The successful candidate will thrive in a collaborative environment, demonstrating excellent problem-solving skills and a commitment to customer service. Join a dynamic team where you will enhance your technical skills while making a significant impact on end-user satisfaction and application efficiency. If you are a motivated learner passionate about technology, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in technical fields required.
• Ability to work collaboratively and solve problems.

Responsibilities

• Provide application support and respond to help desk tickets.
• Create test scripts and provide go-live support for applications.

Skills

Customer-oriented service

Problem-solving

Interpersonal communication

Team collaboration

Technical understanding of end-user workflow

Education

Bachelor Degree in MIS

Health Information Technology

Computer Science

Information Systems

Information Technology

STEM fields

Tools

EPIC Healthcare Software

Integration tools

Web tools

Database tools

Quality Assurance

Job description

An Associate Application Analyst’s primary responsibility is to provide end-users with fundamental functional training and technical support for the specific application or set of applications. They may coordinate, develop, train, and provide training design and development input. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. They assist with analysis, recommendations for corrective actions, and resolution of problems within the Epic software applications and provide support for regular maintenance of upgrades and system maintenance.

ESSENTIAL JOB FUNCTIONS:

• Provide effective application support by responding to help desk tickets and end-user requests (including being on-call support).
• Create and execute test scripts for new system builds in a timely and effective manner.
• Provide go-live support, upgrade support, and ongoing application support.
• Implement system updates and changes and communicate those changes to super users and end users, and continuously improve the impact of training.
• Serve as a liaison between end-users, subject matter experts, and vendor implementation team.
• Coordinate and assist in the development of training materials and schedules for all end-users.

KEY SUCCESS FACTORS:

• Ability to work well in team environments.
• Functional knowledge of the associated application is a plus.
• Demonstrated excellence in customer-oriented service.
• Ability and experience in understanding end-user workflow and owning the technical components of that workflow.
• Self-motivation and the ability to identify and resolve issues and advance personal knowledge.
• Demonstrated excellence in interpersonal communication skills.
• A quick learner of software and information technology and motivated to learn new applications.
• Ability to execute complex tasks through organization and a detail-driven approach.
• Ability to present and conduct classroom training.

TRAINING MAY INCLUDE:

• EPIC Healthcare Software
• Integration tools
• Web tools
• Database tools
• Quality Assurance

MINIMUM REQUIREMENTS:

• Bachelor Degree in MIS, Health Information Technology, CS, IS, IT, STEM or other technical fields
• Ability to work in a collaborative, team environment.
• Self-motivated
• Goal oriented
• Problem Solving

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting