Application Analyst III

Harbor Care; Nashua (NH); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee‑paid life insurance options

Generous paid time off and company‑pun

401(k) retirement plan with an an-exc

Employee wellness and supportresources

Opportunities for professional growth

Job summary

Harbor Care in Nashua, NH is seeking an Application Analyst III to train, configure, optimize, and support enterprise applications while leading projects. You will partner with stakeholders to deliver technology solutions that improve operations and service delivery.

The role emphasizes documentation, analytics, and a collaborative approach that aligns with our values of dignity, respect, and transparency, and supports Harbor Care’s mission to help the communities we serve.

Qualifications

• 3+ years in clinical informatics, healthcare IT or similar related work.
• Working knowledge of an Electronic Health Record (EHR), EMR or Practice Management Systems.
• Excellent customer service skills.
• Mastery of Microsoft Outlook, Word, Excel and PowerPoint.
• Experience collaborating with people from diverse populations.
• Ability to communicate effectively and work collaboratively with diverse populations.

Responsibilities

• Develop and deliver training materials and sessions for end-users and internal teams.
• Configure and maintain application settings, workflows, and integrations to meet evolving business needs.
• Maintain documentation for system configurations, processes, and support procedures.
• Develop, analyze, and deliver reporting and data analytics to support strategic decision making and optimize performance.
• Provide higher level support for enterprise applications, ensuring timely resolution of incidents and requests.
• Lead or participate in application-related projects, including upgrades, migrations, and new implementations.
• Build positive relationships with clients, staff, and community partners; maintain documentation and reporting.
• Support Harbor Care’s philosophy of care, mission, and organizational values daily.

Skills

Clinical informatics

Healthcare IT

EHR/EMR knowledge

Customer service

Microsoft Office

Communication

Collaboration with diverse populations

Tools

Athena Practice EMR/EHS

SQL

Reporting tools

Job description

Why Join Harbor Care?

Are you looking for a career where you can make a meaningful impact every day? Harbor Care is seeking a dedicated Application Analyst III who is passionate about helping others and committed to creating a positive change.

At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is committed to breaking the cycle of homelessness through housing, healthcare, and veteran services while providing compassionate, person‑centered support to the individuals and communities we serve.

Position Overview

The Application Analyst III plays a vital role in advancing Harbor Care’s mission and vision by training, supporting, configuring, optimizing, and enhancing enterprise applications while leading projects, providing reporting and analytics, and partnering with stakeholders to deliver effective technology solutions that improve business operations. This position is responsible for training and optimization, while ensuring that our services align with our philosophy of care and values of compassion, respect, collaboration, and transparency to create a positive impact on those we serve and the broader community. Additionally, this role contributes to organizational goals while supporting a culture aligned with our Employee Engagement Principles.

The Ideal Candidate Is Someone Who Is

• Passionate about helping others
• Adaptable and solution‑focused
• Comfortable working in a fast‑paced environment
• A strong communicator and team player
• Committed to treating all individuals with dignity and respect

Benefits That Support Your Quality Of Life

• Medical, dental, and vision insurance
• Employee‑paid life insurance options
• Generous paid time off and company‑paid holidays
• 401(k) retirement plan with an excellent employer match
• Employee wellness and support resources
• Opportunities for professional growth and development

Key Responsibilities

• Develop and deliver training materials and sessions for end‑users and internal teams.
• Configure and maintain application settings, workflows, and integrations to meet evolving business needs.
• Maintain documentation for system configurations, processes, and support procedures.
• Develop, analyze, and deliver reporting and data analytics to support strategic decision making, organizational initiatives, optimize application performance, and ensure data accuracy across systems.
• Provide a higher level of support for enterprise applications, ensuring timely resolution of incidents and service requests.
• Lead or participate in application‑related projects, including upgrades, migrations, and new implementations.
• Build positive and professional relationships with clients, staff, and community partners; maintain accurate and timely documentation, records, or reporting requirements.
• Support Harbor Care’s philosophy of care, mission, and organizational values in day‑to‑day work.

Required Qualifications

• 3+ years in clinical informatics, healthcare IT or similar related work.
• Working knowledge of an Electronic Health Record (EHR), Electronic Medical Record (EMR) or Practice Management Systems.
• Excellent customer service skills.
• Demonstrated mastery of Microsoft Outlook, Word, Excel and PowerPoint.
• Experience collaborating with people from diverse populations.
• Ability to communicate effectively and work collaboratively with diverse populations.

Preferred Qualifications

• 5+ years in clinical informatics or healthcare IT.
• In‑depth working knowledge of the use, configuration and maintenance of the Athena Practice EMR/EHS application.
• Knowledge of Federally Qualified Health Center (FQHC) rules, regulations and operations.
• Working knowledge of SQL and other reporting tools.
• Experience working within nonprofit, healthcare, behavioral health, housing, human services, or community‑based settings.
• Equivalent combinations of education, training, and relevant experience, including military service, internships, volunteer work, and non‑traditional career paths, may be considered.

Harbor Care values diverse experiences and backgrounds. Equivalent combinations of education, work experience, military service, volunteer work, internships, and transferable skills may be considered.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment‑based visa or permanent residency (green card) sponsorship, now or in the future.

Harbor Care is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, performance, and organizational needs in compliance with applicable federal, state, and local laws.