Application Analyst II - Epic Willow Ambulatory

Nordic Healthcare Group (NHG); United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Nordic Healthcare Group (NHG) seeks an Application Analyst II to provide advanced support for clinical and business applications within the Managed Services division. This role requires understanding of the healthcare landscape, application functionalities, and responsible handling of support requests, documentation, and vendor relationships.

The position involves responding to incidents within SLAs, managing documentation, coordinating upgrades, and contributing to architecture documentation

Qualifications

• Bachelor's degree in IT, Healthcare Informatics, Computer Sciences or related field and/or 8+ years of industry experience.
• 5 years’ experience in healthcare IT or equivalent IT application analyst role.
• Proven analytical thinking and problem-solving skills.
• Experience in ITIL-aligned service management (Incidents, Requests, Changes).
• Excellent communication and customer service abilities.

Responsibilities

• Respond to application support requests and incidents within defined SLAs.
• Manage application and team documentation through lifecycle processes.
• Maintain relationships with software vendors for top-tier support.
• Plan and execute application upgrades and patching for security.
• Participate in and lead analyst-led projects with basic PM tasks.
• Gain proficiency in clinical and business workflows.
• Develop and maintain architecture documentation and dependency maps.

Skills

Analytical thinking

Communication skills

ITIL processes

Team collaboration

Problem solving

Education

Bachelor's degree in IT/Healthcare Informatics

Job description

Make a difference. Be happy. Grow your career.

The Role

The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.

Key Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience

• Bachelor’s degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
• 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Proven analytical thinking and problem-solving skills.
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team-oriented environment and independently.

Additional Details

• Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.