Application Analyst II - ASAP

Healthtech Inc; Northern (KY); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications in the Managed Services division. You will manage incidents, upgrades, and documentation while collaborating with software vendors and project teams.

Ideal candidates hold Epic ASAP certification, a strong ITIL background, and excellent communication. The role includes on-going professional development and occasional travel to support critical applications.

Qualifications

• Bachelor’s degree (or 8+ years’ healthcare IT/analyst experience).
• Epic ASAP certification is required.
• Experience implementing ITIL-aligned service management processes.
• Strong analytical and problem-solving abilities.
• Excellent communication and documentation skills.

Responsibilities

• Respond to application support requests and incidents within SLAs.
• Maintain and expand vendor relationships for applications.
• Plan and execute application upgrades with security patches.
• Lead small projects and assist with project scheduling and status.
• Develop and maintain architecture diagrams and dependency maps.
• Support lifecycle activities from implementation to decommissioning.

Skills

Epic ASAP certification

ITIL Processes

Analytical thinking

Communication skills

Documentation management

Education

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, or Computer Sciences

Tools

Epic ASAP

Document management systems

Job description

## Application Analyst II - ASAPApply: US - National: Full time: Posted Today: R6026Make a difference. Be happy. Grow your career.The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.### ### Key Responsibilities* Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.* Manage application and team documentation through proper document management lifecycles.* Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.* Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.* Achieve necessary certifications and continue professional development.* Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.* Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).* Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.* Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.* Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.### ### ### Skills and Experience* Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).* 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.* Epic ASAP certification* Proven analytical thinking and problem-solving skills.* Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management* Excellent communication and customer service abilities.* Experience in managing application support and documentation.* Ability to work collaboratively in a team-oriented environment and independently.### Additional details* Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**