Application Analyst II - ASAP

Nordic Global; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

On-call rotation

Job summary

Nordic Global, a Leading healthcare IT services provider, seeks an Application Analyst II to deliver advanced support for clinical and business applications within Managed Services. You will manage incidents, documentation, and vendor relationships while advancing upgrades and certifications across the healthcare tech stack.

Qualified candidates have a Bachelor’s in IT/Engineering/Healthcare Informatics or CS with 8+ years in healthcare IT and Epic ASAP credentials.

Qualifications

• Bachelor's degree in IT, Engineering, Healthcare Informatics, Computer Sciences, or a related field with 8+ years of industry experience.
• 5 years’ experience in healthcare IT or equivalent IT application analyst position.
• Epic ASAP certification.
• Proven analytical thinking and problem-solving skills.
• Experience in ITIL-aligned service management processes (Incident, Request, Change).
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team and independently.

Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, handling basic project management tasks.
• Gain proficiency in clinically integrated hospital and physician office workflows (clinical and business).
• Develop and maintain detailed architecture documentation including system diagrams and dependency maps for DR, security, and operations.
• Participate in the entire application lifecycle from implementations to decommissioning and data archiving.
• Work independently and escalate after due diligence.

Skills

Epic ASAP certification

ITIL Incident & Change Management

Excellent communication skills

Documentation management

Vendor relationship management

Project coordination

Analytical thinking

Healthcare IT domain knowledge

Independent and team collaboration

Education

Bachelor's degree in IT / Engineering / Healthcare Informatics / CS or related field with 8+ years experience

Job description

Make a difference. Be happy. Grow your career.

The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strides to empower healthcare providers to leverage technology and to realise digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow‑ups and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
• 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Epic ASAP certification
• Proven analytical thinking and problem-solving skills.
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team-oriented environment and independently.

Additional Details

• Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.