Application Analyst II- Inpatient Orders

Healthtech Inc; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Nordic Global seeks an Epic Orders Analyst II to support clinical and business apps in Managed Services. You will respond to requests within SLAs, manage documentation, and maintain vendor relationships while planning upgrades and patching.

The role includes contributing to architecture docs and DR/security standards. Qualified candidates hold a bachelor’s in IT/CS/health informatics and Epic orders certification, with 8+ years of experience and strong communication skills.

Qualifications

• Bachelor's degree in IT, Engineering, Healthcare Informatics, CS, or related field.
• 8+ years' industry experience or equivalent.
• Active Epic Orders or Inpatient certification.
• Experience with ITIL-aligned service management processes.
• Strong communication and customer service abilities.

Responsibilities

• Respond to support requests and incidents within SLAs with strong customer service.
• Manage documentation throughout lifecycle and with vendors.
• Plan and execute application upgrades and security patching.
• Lead small analyst projects and coordinate with team members.
• Develop architecture docs, diagrams, and DR/security/compliance artifacts.

Skills

Analytical thinking

Problem solving

Communication

Customer service

Education

Bachelor's degree in IT / Healthcare Informatics / CS

Tools

Epic Orders

ITIL

Job description

Make a difference. Be happy. Grow your career.

The Epic Orders Analyst II - Managed Services Division of Nordic Global

The Epic Orders Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global.

Key Responsibilities

Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication. Manage application and team documentation through proper document management lifecycles. Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support. Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities. Achieve necessary certifications and continue professional development. Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status. Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business). Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements. Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience). Active Epic Orders or Inpatient certification Minimum of one-year Epic work experience Proven analytical thinking and problem-solving skills. Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management Excellent communication and customer service abilities. Experience in managing application support and documentation. Ability to work collaboratively in a team-oriented environment and independently.

Additional Details

Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.

Equal Opportunity Statement

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.