Application Analyst II- Inpatient Orders

Nordic Global; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Nordic Global seeks an Epic Orders Analyst II to provide advanced support for clinical and business applications within our Managed Services division. You will manage incidents, ensure SLAs, maintain documentation, and foster vendor relationships across healthcare IT environments.

The role requires Epic Orders or Inpatient certification, 8+ years in IT/Healthcare Informatics or related field, plus strong communication and documentation skills. Some travel and on-call rotation may be required.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
• Active Epic Orders or Inpatient certification.
• Minimum of one-year Epic work experience.
• Experience in executing ITIL-aligned service management processes (Incident, Request, and Change Management).
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.

Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Lead smaller analyst-led projects, coordinating with team members and tracking follow-ups.

Skills

Epic Orders Certification

Epic Work Experience

ITIL Service Management

Analytical Thinking

Communication Skills

Documentation Skills

Team Collaboration

Education

Bachelor's degree in Information Technology/Healthcare Informatics/Engineering/Computer Sciences

Job description

Make a difference. Be happy. Grow your career.

The Role:

The Epic Orders Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.

Key Responsibilities:

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience:

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
• Active Epic Orders or Inpatient certification
• Minimum of one-year Epic work experience
• Proven analytical thinking and problem-solving skills.
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team-oriented environment and independently.

Additional Details:

• Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.