Application Analyst - EPIC Radiant/Cupid

ECU Health; Greenville (NC); Hybrid; USD 69,000 - 100,000; Full time

Benefits offered by this job

Hybrid role (Greenville, NC)

Great Benefits

Job summary

ECU Health in Greenville, NC seeks an Application Analyst I–IV to support Epic workloads and clinical workflows. You will participate in discussions on system enhancements, test patches, and coordinate with IT teams under change control while maintaining SLA commitments.

The role requires an associate degree or higher, vendor certifications, and the ability to learn quickly in a hospital setting. On-site with hybrid options and full benefits offered.

Qualifications

• Associate degree or higher or equivalent work, training and experience required.
• Ability to provide value-added support to one or more applications.
• Obtains and maintains current vendor certification and ongoing education.
• Epic Certification required; on-site training in Madison, WI and remote training for accreditation.

Responsibilities

• Participates in end user discussions on workflows for upcoming enhancements or system changes.
• Supports evaluation, testing, and implementation of defect patches, system upgrades and releases per SLA.
• Ability to analyze and resolve simple issues.
• Promotes cooperation and commitment within the team and collaborates with others.
• Rotates on-call responsibilities.

Skills

Application support

Issue resolution

Communication skills

Self-motivated learning

Epic Certification knowledge

Education

Associate degree or higher

Bachelor's degree preferred

Tools

Epic Radiant

Epic Mammo

Epic Cupid

Reporting Workbench

Slicer Dicer

Epic Electronic Medical Record

Job description

• Participates in end user's discussions regarding workflows associated with upcoming enhancements or system changes. Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
• Ability to analyze and resolve simple issues.
• Stays informed on current market trends and emerging technology developments that impact individual work. Recognizes sources of available information and establishes facts to recommend solutions. adherence to change management standards and established Service Level Agreement (SLA) for incidents and requests Demonstrates effective verbal and written communication.
• Promotes cooperation and commitment within the team by working collaboratively with others.
• Communicates strengths, shares expertise and draws upon other members skills to improve team performance. Holds self personally accountable to meet or exceed team expectations.

Position Summary

• Participates in end user's discussions regarding workflows associated with upcoming enhancements or system changes. Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
• Ability to analyze and resolve simple issues.
• Stays informed on current market trends and emerging technology developments that impact individual work. Recognizes sources of available information and establishes facts to recommend solutions. adherence to change management standards and established Service Level Agreement (SLA) for incidents and requests Demonstrates effective verbal and written communication.
• Promotes cooperation and commitment within the team by working collaboratively with others.
• Communicates strengths, shares expertise and draws upon other members skills to improve team performance. Holds self personally accountable to meet or exceed team expectations.

Application Analyst Team Overviews

This position is required to rotate on-call responsibilities.

All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users.

Enterprise Imaging Team (EIA)

• Epic Electronic Medical Record, specifically Epic Radiant, Epic Mammo, and Epic Cupid and associated Epic tools such as Reporting Workbench and Slicer Dicer.

Minimum Requirements

• Associate degree or higher or equivalent work, training and experience required.
• Ability to provide value-added support to one or more applications.
• Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
• Obtains and maintains current certification/accreditation from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For Individuals Clinically Trained

• Ability to demonstrate knowledge of clinical scope of practice and workflows for roles within clinical setting.
• Ability to communicate clinical concepts to technical team.
• Understands application and clinical workflow.

Application Analyst I & II are required to complete and maintain one primary Epic Certification/Accreditation as determined by manager. Epic Certification is obtained through onsite training in Madison, WI, and Accreditation is achieved through remote training. The class content is the same for both certification and accreditation. Team members must achieve minimal required score on their application project and test. See alternative requirements below.

Application Analyst III & IV are required to complete and maintain one primary Epic Certification/Accreditation directly related to the application and at least one secondary Certification/Accreditation, Proficiency, or a minimum of two Epic Badges, all determined by manager. See alternative requirements below.

Preferred Requirements

• Bachelor's degree in computer science, Information Systems or related field preferred.
• Training in system analysis preferred.
• Experience as analyst implementing and testing vendor packaged software applications preferred Experience in health care setting preferred.

Pay Range

Level 1: $68,806.40 - $100,294.48

Other Information

• Hybrid role (based out of Greenville, NC)
  • On site, as needed, as projects dictate
• Monday - Friday, full-time, day shift
  • On call rotational - nights/weekends approximately once a month
• Great Benefits

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children¿s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant¿s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.