Application Administrator, Sales & Partnership (Salesforce)

Thumbtack; United States; Remote; USD 93,000 - 121,000; Full time

Job summary

A leading company is seeking an Application Administrator to enhance their Salesforce tools, supporting Sales and Partnerships teams. The ideal candidate will have a strong background in Salesforce administration, with a focus on building scalable solutions and driving process innovation. This remote role offers a competitive salary based on location and experience, contributing to impactful projects that drive business success.

Qualifications

• 5 years of experience as a Salesforce Administrator.
• Proven track record of building scalable tools and applications.
• Experience with CRM and analytics tools.

Responsibilities

• Own the configuration and optimization of Salesforce.
• Design workflows for lead management and campaign targeting.
• Collaborate with cross-functional teams for scalable solutions.

Skills

Salesforce Administration

Problem Solving

Communication

Process Innovation

Data Hygiene

Tools

Salesforce Service Cloud

Salesforce Sales Cloud

Pardot

Workato

Ironclad

Observe.AI

Job description

Remote, United States

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Business Applications Team

We deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support and retirement.

As an Application Administrator at Thumbtack, you’ll play a key role in maintaining and evolving the Salesforce tools and applications that help our Sales and Partnerships teams bring the Thumbtack vision to life. You’ll collaborate with other admins, product managers, end users, and operations leaders to execute a broad range of projects; everything from backend architecture for partner deals to optimizing lead routing and campaign targeting for Large Pros.

This role is perfect for someone who’s energized by ambiguity, eager to build experiments and pilots, and excited to drive measurable impact through thoughtful Salesforce design and process innovation. You’ll be part of a team that values fast, iterative execution but without sacrificing quality or clarity.

What you'll do

• Own the configuration and optimization of Salesforce to support Sales, Partnerships, and cross-functional go-to-market teams
• Design and improve workflows related to lead/opportunity management, forecasting, campaign targeting (Genesys), and partner enablement
• Build and launch pilots or MVPs in fast moving environments where requirements may still be forming
• Partner with teams like Business Operations, Product, and Data Science to translate business needs into scalable, measurable solutions
• Administer and support a broader tech stack, including tools like Pardot, Workato, Ironclad, Datagroomr, Observe.AI, and conversational AI platforms
• Collaborate with Product and Engineering on backend systems and integrations to support third-party partnerships and experiments
• Drive best practices around data hygiene, user access, and documentation, while staying current on platform releases and AI-driven tooling

In order to be successful, you must bring

• A proven track record of success as a Salesforce Administrator with 5 years experience.
• An understanding of what it means to build high-quality, maintainable, scalable tools or applications -- and you enjoy doing it.
• The ability to break down complex problems rigorously and understand the tradeoffs needed to deliver great, impactful tools and applications on aggressive timelines.
• You’re comfortable communicating about your work with both technical and non-technical team members, including engineers, product managers, designers, analysts and end users.
• You have an AI focused or innovative mindset that is always looking for better ways to deliver value to the business, our end users, and our customers.
• Worked with other technology platforms and tools including CRMs, contact centers, analytics tools, contract tools and survey tools.
• Proven experience supporting Salesforce Service Cloud and Sales Cloud

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $109,800 - $142,100.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $98,900 - $127,900.
• For candidates living in all other US locations, the expected salary range for this role is currently $93,300 - $120,800.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail] .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

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Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." * Select...

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.