Application Administrator / Information Technologist I

MSU - Michigan State University; East Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Michigan State University (MSU) is seeking an Application Administrator to join the StarRez Housing Management Application team in East Lansing. The role focuses on maintaining, troubleshooting, and supporting enterprise applications used by Residential and Hospitality Services.

Initial on-site work with a potential transition to a hybrid schedule after onboarding and probation. Reporting to the team manager, you will coordinate access, collaborate with IT and operations, and contribute to

Qualifications

• Four-year college degree or equivalent experience.
• 1–3 years of related experience with StarRez Housing Management Application.
• Database experience and knowledge of SQL.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain and troubleshoot StarRez and other assigned applications, including after-hours issues.
• Provide user support and access management coordination for assigned applications.
• Collaborate with operations and development staff to solve problems and implement solutions.
• Configuration and change management; develop features, reports, patches and upgrades.
• Document training and business continuity planning.

Skills

SQL

Customer service

Communication skills

End-user support

Education

Bachelor's degree

Tools

StarRez

Transact

StarQL

Job description

Working/Functional Title

Application Administrator

Position Summary

The Application Administration team provides technical and administrative support for departmental and enterprise applications for the Division of Residential and Hospitality Services at MSU.

This position is will start fully on-site with potential transition to a hybrid work schedule after on-boarding and a probationary time period.

Reporting to the Application Administration team manager, this Application Administrator will work as a part of the StarRez Housing Management Application teamand primarily perform the following duties:

• Maintain and troubleshoot StarRez and other assigned divisional applications. Includes after-hours response for emergent issue resolution.
• Provide user support, application role definition & access management coordination for assigned applications
• Collaborate with operations and development staff to solve problems and implement solutions.
• Configuration/change management. Develop and implement new features, custom reports, system patches and upgrades.
• Documentation, training, business continuity planning.

Working with Unit Operations and Digital Strategies and Services staff, the Application Administrator will be expected to acquire knowledge of the business use of specific applications in the university context. Scheduled hours and on-site/remote schedule may vary depending upon the needs of the business units.

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency conditions, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community. If you have a permanent, on-going, and/or pervasive condition that may impede your ability to work on-site, please contact the Resource Center for Persons with Disabilities (RCPD) at rcpd.msu.edu/get-started.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience using the StarRez Housing Management Application; or an equivalent combination of education and experience. Database experience and knowledge of SQL (or StarQL). A proven ability to work with end users and a good customer-service attitude. Excellent verbal and written communication skills.

Desired Qualifications

Experience managing enterprise-level computer applications; knowledge of basic computer operations, operating systems. Experience with Transact or other RHS managed applications. Knowledge of network server operations a plus.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Provide three professional references knowledgeable of your work

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Bidding eligibility ends November 3, 2026, at 11:55 PM