Application Administrator II

Commonwealth Business Bank; Los Angeles (CA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k retirement plan

Paid federal holidays

Job summary

Commonwealth Business Bank in Los Angeles, CA seeks an Application Administrator II to manage configuration, maintenance, lifecycle management, and security compliance of enterprise software. You will bridge core platforms and end-user operations, ensuring high availability and regulatory adherence in a regulated financial services environment.

Responsibilities include user support and incident management, system maintenance, deployments, UAT, performance tuning, documentation, and governance of

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Minimum 3–5 years of IT infrastructure and application support experience in banking or financial services.

Responsibilities

• User Support & Incident Management: Provide technical support for bank applications and troubleshoot issues.
• System Maintenance: Monitor enterprise application performance and execute routine updates.
• Deployment & Project Governance: Assist in deployments, define milestones, and governance.
• User Acceptance Testing & Implementation: Coordinate UAT for new releases and implementations.
• Performance Tuning & Optimization: Monitor system performance and assist with bottlenecks.
• Documentation & Knowledge Management: Maintain internal knowledge bases and protocols.
• Core & Specialized System Support: Administer core processing systems, loan origination, and reporting databases.

Skills

Communication

OS Administration

Application Support

Governance & Change Control

Problem Solving

Bilingual English/Korean

Education

Bachelor’s degree in CS/IT or related field

Tools

FIS Banking System

Job description

Full Time Los Angeles, CA, US

Salary Range: $70,000.00 To $105,000.00 Annually

POSITION OVERVIEW

The Application Administrator II is a vital technical and governance role responsible for the configuration, maintenance, lifecycle management, and security compliance of enterprise software systems. Serving as a technical bridge between core platforms and end-user operational success, you will ensure reliable performance standards, system availability, and regulatory adherence within a regulated financial services environment.

POSITION RESPONSIBILITIES

• User Support & Incident Management: Provide technical and application-related support for bank applications and software systems. Handle incoming support tickets, log application incidents, troubleshoot software issues, and guide users to effective solutions. Coordinate with team members and software vendors to resolve application requests and ensure user satisfaction.
• System Maintenance: Monitor enterprise application performance, assist with application version upgrades, and execute routine configuration updates to maintain system stability and daily uptime.
• Deployment & Project Governance: Assist in implementation planning and actual execution of application deployments, version upgrades, and integration projects. Help define project scopes, establish milestones, and meet deadlines through effective technical governance.
• User Acceptance Testing & Implementation: Coordinate User Acceptance Testing (UAT) for new software releases and system implementations, ensuring smooth operational transitions for business units.
• Performance Tuning & Optimization: Assist in monitoring system performance and identifying basic bottlenecks. Support database and application performance improvements, and help implement workflow updates to enhance user experience and system efficiency.
• Documentation & Knowledge Management: Maintain and manage internal knowledge bases effectively, ensuring accurate documentation of troubleshooting protocols and core operational processes.
• Core & Specialized System Support: Provide administration for core processing systems, loan origination systems, reporting databases, and enterprise platforms, tracking system modifications through structured work orders and enhancement logs.

SKILLS / QUALIFICATIONS

• Communication & Interpersonal Skills: Exceptional verbal, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions, train personnel, write reports, and communicate clearly with customers and employees.
• Technical Infrastructure & OS Administration: Good knowledge of Windows OS and Windows Server administration, enterprise architecture, directory structures, and file system management.
• Application Support: Practical experience with enterprise application support and application monitoring/performance tuning utilities.
• Governance & Change Control: Thorough understanding and effective application of change control procedures, especially for all SOX applications.
• Problem Solving & Independence: Ability to deal with complex problems involving multiple facets and variables in non-standardized situations, and work with minimal supervision while performing duties.
• Language Proficiency: Proficiency in both English and Korean is preferred.

EDUCATION / EXPERIENCE

Relevant professional experience or a Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited university is preferred.

• Experience: Minimum of 3 to 5 years of progressively responsible professional experience in IT infrastructure, enterprise software administration, and application support, with direct experience working within banking or financial services institutions required.
• FIS Banking System: Experience with FIS banking system is a plus.

We offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual salary range of $70,000 - $105,000. Annual pay ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Must be authorized to work in the US.

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.