Application Administrator I - Remote, Automate & Support

Mesilla Valley Transportation; El Paso (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation seeks an Application Administrator to maintain, configure, and ensure stability of specific COTS applications in our El Paso facility. You will handle second-level support, monitor performance, and assist with deployments and upgrades.

This role emphasizes documentation, training sessions, and driving process improvements, with remote work considered. DOE salary and full-time benefits are offered, including 401(k), health and dental insurance, and tuition

Qualifications

• Associate's degree in IT related field or relevant work experience (Preferred).
• Two (2) years of relevant experience (Preferred). An equivalent combination of education and experience will also be considered.
• Basic certifications (Preferred) - A+.
• Experience with RingCentral a plus.

Responsibilities

• Provide second-level support for application-related issues, including troubleshooting, triage, and resolution of incidents.
• Monitor application performance and respond to alerts or notifications.
• Coordinate with technical support, server administrators, network administrators, and others as necessary to resolve issues.
• Create and maintain internal documentation and knowledge base articles.
• Conduct technician training sessions for applications, new features, or updates.
• Investigate and diagnose problems, identify root causes, and propose solutions.
• Drive continuous improvement initiatives for application processes, procedures, and performance.
• Implement automation and scripting for routine tasks to improve efficiency.
• Perform routine updates and patches under supervision.
• Document processes and procedures related to application management.
• Assist in testing and deploying new applications or upgrades.

Skills

Troubleshooting

Documentation

Training

RingCentral

Education

Associate's degree in IT or related field

A+ certification

Job description

Mesilla Valley Transportation seeks an Application Administrator to maintain, configure, and ensure stability of specific COTS applications in our El Paso facility. You will handle second-level support, monitor performance, and assist with deployments and upgrades.

This role emphasizes documentation, training sessions, and driving process improvements, with remote work considered. DOE salary and full-time benefits are offered, including 401(k), health and dental insurance, and tuition