Appliance Service Technician I — Employee-Owned Career

BMD Manufacturing; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% Employee-Owned Company

Comprehensive Benefits Package

401(k) Retirement Plan with Company 
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Employee Stock Ownership Plan—ESOP

Paid Time Off and Paid Holidays

Ongoing Technical Training and Develop

Company Vehicle

Long-term skilled-trade career

Job summary

Dalton Service Center, part of the BMD Inc. family, is seeking an Appliance Service Technician I to diagnose, repair, uninstall, and reinstall residential appliances in the Albuquerque area.

This position performs service work both in our facility and at customers' homes across a wide range of appliance products and brands. You’ll join an employee-owned culture with strong training, a company vehicle, and a comprehensive benefits package, while building a long-term skilled-trade career through

Qualifications

• High school diploma or equivalent is required.
• Strong mechanical aptitude and problem-solving ability are essential.
• Working knowledge of electrical, plumbing, and mechanical operations is preferred.
• Strong customer service and communication skills are important.

Responsibilities

• Diagnose residential appliance problems and determine the appropriate repair solution.
• Repair, uninstall, reinstall, and replace components on a variety of appliance products and brands.
• Perform service work safely, efficiently, accurately, and profitably.
• Troubleshoot appliance systems involving electrical, gas, plumbing, and mechanical components.
• Clearly explain findings, repair recommendations, available options, and next steps to customers.
• Build positive customer relationships through professionalism, reliability, and respectful in-home service.
• Follow assigned service calls and directions provided by the customer service and dispatch teams.
• Maintain accurate service records, repair documentation, parts information, and customer updates.
• Work toward established productivity, revenue, and service-quality expectations.
• Communicate regularly with senior technicians, dispatchers, managers, manufacturer representatives, and internal partners.
• Participate in technical training, cross-training, and professional development opportunities.
• Maintain knowledge of appliance technology, repair practices, tools, industry requirements, and manufacturer standards.

Skills

Mechanical aptitude

Customer service

Problem-solving

Communication skills

Education

High school diploma or equivalent

Job description

Dalton Service Center, part of the BMD Inc. family, is seeking an Appliance Service Technician I to diagnose, repair, uninstall, and reinstall residential appliances in the Albuquerque area.

This position performs service work both in our facility and at customers' homes across a wide range of appliance products and brands. You’ll join an employee-owned culture with strong training, a company vehicle, and a comprehensive benefits package, while building a long-term skilled-trade career through