Appliance Service Technician (Annapolis, MD)

General Electric; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading appliance company where you'll be responsible for in-home repairs of major appliances. This role offers the chance to enhance customer experiences while working with cutting-edge tools and technologies. Enjoy competitive hourly rates with opportunities for annual increases and incentives. The company values creativity and diversity, providing a supportive environment for personal and professional growth. If you're passionate about delivering exceptional service and have a knack for problem-solving, this position is perfect for you!

Benefits

Annual wage increases

Service van

Laptop computer

Smartphone

Uniforms and work boots

Medical, Dental, Vision insurance

401K and Tuition reimbursement

Paid Vacation

Paid Holidays

Career Growth opportunities

Qualifications

• 1+ years of experience in appliance repair and maintenance.
• Ability to diagnose and repair major appliances effectively.
• Excellent customer service and communication skills required.

Responsibilities

• Conduct in-home repairs on major appliances for customers.
• Promote and sell service contracts and additional products.
• Maintain high levels of customer satisfaction through quality service.

Skills

Appliance Repair

Customer Service

Communication Skills

Electrical Skills

Mechanical Skills

HVAC Knowledge

Problem-Solving

Education

High School Diploma or GED

CFC Certification

Certification in Appliance Repair or Associate's Degree

Tools

Powered Hand Tools

Vibratory Tools

Service Van

Job description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

GE Appliances (GEA) is looking for a motivated Appliance Factory Service Technician (FST) to conduct in-home appliance repairs. The technician will be responsible for providing an excellent consumer experience during after-sales in-home service to protect, repair and replace appliances.

At GE Appliances we put our people first and that includes you. Here are some benefits of joining our team!

• Annual wage increases and uncapped incentive opportunities
• Service van
• Laptop computer and Smartphone
• Uniforms, work boots, and specialized tools
• Medical, Dental, Vision, Life insurance on DAY ONE!
• 401K and Tuition reimbursement
• Paid Vacation and Paid Holidays
• Career Growth – ongoing education for those looking to expand their industry knowledge

Great hourly rates $24 - $33+ / hourly base rate, depending on experience, certification and location.

Position

Appliance Service Technician (Annapolis, MD)

Location

USA, Annapolis, MD

How You'll Create Possibilities

• Conduct diagnosis and in-home repairs in consumer’s homes on GEA’s major appliances
• Promote and sell GE Appliances service contracts, water filters, and other products
• Operate assigned service van to repair locations
• Record all activities related to repairs, routes, and other activities
• Attend trainings, meetings, and other events as required to expand and remain a knowledgeable expert in the repair industry
• Manage maintenance and stock inventory of assigned service van
• Maintain high levels of customer satisfaction through the deliverance of high-quality service and meet productivity and efficiency goals as established
• Follow safety procedures and constant awareness for personal safety and safety of others
• Duties, responsibilities, and activities may change at any time with or without notice

What You'll Bring to Our Team

Minimum Qualifications:

• HS Diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear uniform & maintain standards of personal grooming & appearance consistent with GEA values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
• Ability to step up, into, and out of a van and sit for extended periods of time
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Preferred Qualifications:

• 6 plus months of experience with Refrigeration repair
• CFC Certified
• Certification in appliance repair or Associates' degree preferred
• Read and interpret wiring diagrams, schematics and other service information.

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail]