Help Desk Technician / Junior Developer

Leidos; Baltimore (MD); On-site; USD 63,000 - 116,000; Full time

Job summary

Leidos seeks a Help Desk Technician / Junior Developer in Baltimore, MD. This role requires strong problem-solving skills and experience in IT support, focusing on managing documents for a mission-critical system. The position includes hands-on technical responsibilities, needing excellent communication and troubleshooting skills.

Qualifications

• Experience managing PDF/TIFF documents.
• Proficient in Resolving technical issues in Windows environments.
• Hands-on experience in IT incident management.

Responsibilities

• Interacting with customers to handle technical service inquiries.
• Managing PDF/TIFF document manipulation tasks.
• Developing solutions to technical problems.

Skills

Problem-solving

Technical communication

Troubleshooting

Document Management

IT Help Desk

Education

Bachelor's Degree in Computer Science, Mathematics, Engineering or related field

Master's degree in the relevant field

Tools

Micro Focus Service Manager

Jira

ServiceNow

Job description

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This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$63,700.00/yr - $115,150.00/yr

Description

The Digital Modernization Sector has an opening for a Help Desk Technician / Junior Developer to work in Woodlawn, MD

This position requires onsite work in Woodlawn, MD five days a week.

We are in search of a Help Desk Technician with developer aspirations to join our team that supports a mission critical document repository that gathers digitized medical evidence for claimants with over 3 billion documents that grows by millions more per day.

Day To Day Responsibilities

• Interacting with customers to handle technical service inquiries and problems.
• Managing and manipulating PDF/TIFF documents including encrypting, decrypting, splitting, merging, and optimizing files.
• Assisting with retrieval or storage of documents from document manage systems (e.g. IBM CMOD).
• Resolving complex technical issues/problems using internal best practice and through collaboration with colleagues.
• Developing solutions to technical problems that require depth of technical knowledge.
• Gathering metrics on incidents and responses to determine how to improve support.
• Communicating clearly, concisely, and professionally to technical and non-technical customers.
• Mentoring / Training other resources on all of the above.
• All other duties as assigned or directed.
  
  

Required Qualifications

• Strong verbal and written communication skills.
• Hands-on experience working in Incident, Problem, and Change Management disciplines.
• Prior experience as a service desk analyst, troubleshooting and resolving technical issues.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
• Experience with help desk tools such as Micro Focus Service Manager, Jira, or ServiceNow.
• Strong experience resolving technical issues in a Windows IT environment.
• Experience managing and manipulating PDF/TIFF documents including encrypting, decrypting, splitting, merging, and optimizing files.
• Experience using document manage systems (e.g. IBM CMOD) to check-in and check-out documents.
• Basic knowledge of C#, .Net Core, Web API and/or concurrent programming.
• Key Required Skills: IT Help Desk, Basic Windows, Document Management (PDF/TIFF), Software Development (C#/.Net).
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 4 years of relevant experience OR Masters degree with 2 years of relevant experience. Additional years of experience may be substituted/accepted in lieu of degree.
• 4+ years of experience on IT help desk Incident, Problem, and/or Change Management disciplines.
• 1 year of experience with C#/.Net systems/application analysis & design.
• Ability to obtain and maintain a Public Trust security clearance.
  
  

Desired Qualifications

• Basic knowledge of OCR libraries (Nuance/Kofax, ABBYY FineReader).
• Basic knowledge of document conversion libraries (iText, PDFNet, LeadTools).
• Basic experience with automated unit testing, TDD, BDD, and associated technologies (NUnit, xUnit, Moq, SpecFlow, TestServer).
• Basic knowledge of relational databases (PostgreSQL, DB2, Oracle), SQL, and ORM technologies (ODBC / .Net Entity Framework, NHibernate, Dapper).
• Experience in an Agile development team, preferably Scaled Agile Framework (SAFe).
  
  

Original Posting

May 1, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $63,700.00 - $115,150.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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