Appliance Service Technician - Advanced

Sherman's; Peoria Heights (IL); On-site; Full time

Job summary

Sherman's is seeking an experienced Appliance Service Technician in Peoria Heights, IL. The role involves diagnosing and repairing appliances, providing exceptional customer service, and training team members. With a competitive wage and comprehensive benefits, this full-time position offers a rewarding work environment focused on teamwork and professional growth.

Benefits

Medical

Dental

Vision

Life Insurance

PTO

Employee Discount Program

401(k) with matching

Qualifications

• Experience diagnosing and repairing appliances.
• Ability to explain technical issues clearly.
• Passion for customer service and teamwork.

Responsibilities

• Diagnose and repair home appliances.
• Provide excellent customer service.
• Train and upskill teammates.

Skills

Customer Service

Problem Solving

Leadership

Job description

We're a great place to shop because someone like you decided we're a great place to work. Are you ready to help us build what's next?

Position:Appliance Service Technician - Advanced

Location: Peoria Heights, IL

Job Id:691

# of Openings:1

Sherman’s Appliance Service Technician - Advanced

Peoria Heights, IL

Starting Wage:$26-28/hour

Schedule:Monday - Friday;7:30am – until route is done

Full-Time

Benefits:Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service

Do you have experience with diagnosing, troubleshooting, and fixing broken appliances?

Are you passionate about customer service?

Do you thrive in leadership roles where you get to help train and uplift your team?

We're seeking a senior-levelAppliance Service Technician who loves interacting with customers,solving complex problems, and helping their coworkers reach their full potential.

What to expect:

• Diagnose and repair a variety of home appliances
• Provide excellent customer service by explaining technical issues clearly and courteously
• Build rapport with customers and leave a positive impression
• Handle escalated customer situations with empathy and professionalism
• Stay up-to-date on the latest appliance technology and repair techniques
• Work independently and as part of a team
• Help train and upskill teammates who are still mastering their craft.

What we offer:

• Competitive pay and comprehensive benefits
• Ongoing training and support
• A positive and rewarding work environment

So, if you're a friendly, outgoing leader with a passion for problem-solving, then apply today!

Equal Opportunity Employer. Pre-employment drug screen, physical, and background check required.

Director of Furniture & Bedding Merchandise

Superstar since 1999

"I started at Sherman’s in a part-time sales position at the Peru Store location. Eventually, I moved to Peoria and became the store manager. But I truly found my passion when I stepped into the role as Director of Furniture & Bedding Merchandise. I love my job because I get to help people create their homes. But my story is just one of many examples that proves there are so many ways to move up and have a really fulfilling career here. Sherman’s invests in the right people and will do anything to help them succeed. With all the growth that is coming, it’s such an exciting time for everyone."

Timmy Spinks

Delivery Driver

Superstar since 2021

"I’m locally from Peoria, so I had always heard about Sherman’s. But I never really considered working there until I learned from a friend about the opportunities Sherman’s offered. One of the most surprising things about working here is the people. Everyone is motivated, so come ready to work and be willing to put in the effort. Working as a team is how we do well and succeed. At Sherman’s, we treat each other like family."

Peoria Store Manager

Superstar since 1994

"It was 1994, and I remember interviewing for a sales position with several members of the Sherman family. When I joined the company,I was one of eight employees working at the Peoria location, and the 28th employee in the entire company. Yet, I immediately knew that Sherman's would be the place where I would build my career. Eventually, I was promoted to the Peoria Store Manager. But my proudest work accomplishment is developing my team and helping them achieve their goals. For me, it starts by being a living example of our culture, striving for accuracy, and modeling a no sales-pressure approach."

Sherman's Core Values

The key to taking care of your customers and keeping a positive work environment is through the practice of our Core Values.

As a Sherman's employee, you will be expected to respect yourself and respect others. We regularly review the Core Values and will measure much of your success on your ability to grasp and exemplify them on a daily basis.

FAQs

What is Sherman’s interview process like and how long does it typically take?

Our interview process is pretty simple. If you’ve been selected to move further along in the interview process, you will be contacted via email to do a phone interview. If all goes well, you’ll receive an email scheduling you for an in-person interview with a couple of our hiring managers. The entire process generally takes about 2-3 weeks.

Each job posting includes the essential functions of a job. These include necessary skills, important tasks, and other details of the day-to-day of the job. To be considered for a job at Sherman’s, you must submit an application online.

How can I check my application status?

You will receive a confirmation email once your application is submitted. After that, any additional communication will be done through email. Communication will also be received via text if you choose to accept to receive text messages from Sherman’s regarding your status in the hiring process.*We recommend checking your Spam/Junk folder for any initial emails from us.

What’s the culture like at Sherman’s?

When people ask us about the culture at Sherman's, we always share what our employees say; "you're not treated like another number here and you can feel it." People really strive to do their best and there’s a strong emphasis on teamwork and achieving your best. There’s a willingness to share knowledge and help each other out. It’s that openness that we think makes us unique.

Start your new career here at Sherman's!

If you’re looking for a new opportunity in the Peoria, Normal, and Peru, IL area to develop your skills, look no further. Here at Sherman's we believe in providing endless opportunities for our employees. The reason our customers love shopping at Sherman's is because we have the best team. Our core values to have fun, be helpful, and show ambition are at the center of all we do. If this sounds like a team you want to be a part of, don’t wait! Apply today!