Senior Service Engineer – Reliability Engineering IS *Virtual*

Providence Health Plan Group; Washington (District of Columbia); Remote; Full time

Job summary

Join a leading healthcare organization as a Senior Service Engineer specializing in Reliability Engineering. You'll drive system resilience and performance while collaborating with cross-functional teams to enhance healthcare technology reliability. This role is perfect for technically skilled problem-solvers committed to improving patient care.

Benefits

401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Paid parental leave

Voluntary benefits

Qualifications

• 5 or more years of related experience.
• Experience in automation related to deployment and recovery.
• Experience with resilience modeling and service outages.

Responsibilities

• Drive system resilience, scalability, and performance.
• Collaborate with teams to enhance infrastructure stability.
• Perform advanced troubleshooting and engineer solutions.

Skills

Automation

Problem Solving

Collaboration

Education

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Mathematics

Bachelor's Degree in Engineering

Tools

Azure DevOps

ITIL

Job description

Description

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Senior Service Engineer specializing in Reliability Engineering will drive system resilience, scalability, and performance within our healthcare technology infrastructure. In this role, engineers will focus on ensuring high availability, proactive monitoring, and automation to minimize downtime and improve service reliability in critical healthcare environments.

Responsibilities will include failure prevention, incident response, and optimizing system reliability while maintaining compliance with healthcare regulations. You will collaborate with cross-functional teams to enhance infrastructure stability and support seamless healthcare operations.

This position is ideal for a technically skilled problem-solver passionate about improving healthcare technology reliability, ultimately contributing to better patient care and operational efficiency.

Essential Functions:

• Advises on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation

• Advises on and incorporates the team's standards and best practices into all designs to create high-performance, manageable services

• Contributes to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs

• Performs advanced troubleshooting and engineer’s solutions for complex (for example, unexpected or unanticipated) service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations

• Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours

• Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model

• Maximizes the effectiveness of financial resources

• Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality

• Triages problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team

• Ensures that production solutions are reliable, resilient, secure, and effective and continuously monitored

• Defines and collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis

• Analyzes and tracks operational cost data and reports trends, budget risk, and variance against the projected cost model to the business

• Identifies cost saving opportunities for consideration by the service team

Providence welcomes virtual work for applicants who reside in one of the following States:

• Alaska

• Washington

• Oregon

• Montana

• California

• Texas

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience

• 5 or more years of related experience

• Experience in automation, specifically related to deployment, recovery, or other manual processes

• Experience with n-tier solutions

• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations

• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements

• Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions, or approaches to problems

• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

• 5-8 or more years of related experience

• Experience in a Healthcare environment

• Strong analytical and problem-solving mindset

• Excellent communication and collaboration skills

• Experience with ITIL methodologies

• Proficient in Azure DevOps and Agile framework

• Deep understanding of incident management, disaster recovery, and capacity planning

• Strong background in automation and observability tools

• A passion for enhancing healthcare technology reliability to improve patient outcomes

Salary Range by Location:

• AK: Anchorage: Min:$61.31, Max: $104.39

• AK: Kodiak, Seward, Valdez: Min:$63.91, Max: $108.82

• California: Humboldt: Min:$63.91, Max: $108.82

• California: Northern California - Except Humboldt: Min:$71.70, Max: $122.09

• California: Southern California: Min:$63.91, Max: $108.82

• Montana: Except Great Falls: Min:$49.36, Max: $84.05

• Montana: Great Falls: Min:$46.76, Max: $79.62

• New Mexico: Min:$49.36, Max: $84.05

• Oregon: Non-Portland Service Area: Min:$57.16, Max: $97.32

• Oregon: Portland Service Area: Min:$61.31, Max: $104.39

• Texas: Min:$46.76, Max: $79.62

• Washington: Western: Min:$63.91, Max: $108.82

• Washington: Southwest - Olympia, Centralia: Min:$61.31, Max: $104.39

• Washington: Clark County: Min:$61.31, Max: $104.39

• Washington: Eastern: Min:$54.56, Max: $92.89

• Washington: Southeastern: Min:$57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 363113
Company: Providence Jobs
Job Category: Development/Engineering
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4011 SS IS TEO NETWORK SVCS
Address: WA Redmond 17425 NE Union Hill Rd
Work Location: Redmond Junction At Bear Creek
Workplace Type: Remote
Pay Range: $see posting - $see posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.