Appliance Service Technician

Hoffmann Brothers; Earth City (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Free Medical, Dental and Vision Family Coverage

Paid Time Off – Day 1

401(K) with Company Match

Great Work Environment and Healthy Work/Life Balance

Paid Training and Leadership Development Programs

Endless Opportunities for Advancement

Job summary

A local home service provider in Earth City, MO, is looking for an Appliance Service Technician. You will perform in-home service calls for various household appliances, educate customers about options, and maintain an organized work environment. Ideal candidates have at least 2 years of appliance repair experience and strong communication skills. The position offers opportunities for growth in a supportive work environment with competitive pay and comprehensive benefits.

Qualifications

• Minimum of 2 years’ experience in appliance repair.
• Ability to communicate with customers clearly and confidently.
• Willingness to try new ideas and recommend process improvements.

Responsibilities

• Perform basic functionality testing on appliances and conduct repairs.
• Inspect appliances for unusual noises and fluid leaks.
• Maintain the company vehicle properly and ensure it is well stocked.

Skills

Communication

Problem-solving

Appliance repair

Job description

At Hoffmann Brothers, we stand committed to our mission of Improving Life in Every Home – our customers, our employees, and the communities in which we live and serve. For over 40 years, we have been an industry leader in HVAC, plumbing, electrical, and appliance repair for residential and commercial properties in St. Louis – and now in Nashville, TN! Recipient of multiple Top Workplace and industry awards, we believe in taking the best care of our employees, and they will take the best care of our customers.

Benefits

• Competitive Pay
• Free Medical, Dental and Vision Family Coverage
• Paid Time Off – Day 1
• 401(K) with Company Match
• Great Work Environment and Healthy Work/Life Balance
• Paid Training and Leadership Development Programs
• Endless Opportunities for Advancement
• …and so much more

Job Summary

As an Appliance Service Technician in St. Louis, MO, you will complete in‑home service calls for household appliances such as washer machines, dryers, refrigerators, stoves, microwaves, dishwashers, and garbage disposals. You will educate and assist customers in choosing the best options, maintain a clean, organized job site, and a well‑inventoried truck. You will work alongside customer experience coordinators and dispatchers to ensure overall success of the service call.

Duties and Responsibilities

• Perform basic functionality testing on units, diagnose, conduct repairs, and clean multiple types of laundry and kitchen appliance products like dishwashers, ranges, and ovens.
• Visually inspect appliances and check for unusual noises, excessive vibration, fluid leaks, or loose parts to determine why the appliances fail to operate properly.
• Disassemble the appliance to examine its internal parts for signs of wear or corrosion.
• Tighten, align, clean, and lubricate parts as necessary.
• Read schematics, follow wiring diagrams, and use testing devices such as ammeters, voltmeters, and wattmeters to check electrical systems for shorts and faulty connections.
• Repair appliances with electronic parts, and replace circuit boards or other electronic components.
• Replace or repair defective belts, motors, heating elements, switches, gears, or other items after identifying problems.
• Use care to conserve, recover, and recycle chlorofluorocarbon (CFC), and hydrochlorofluorocarbon (HCFC) refrigerants used in the cooling systems, as required by law.
• Maintain the company vehicle properly and ensure that it is well stocked.
• Exhibit excellent communication skills, both face to face and over the phone, and remain self‑directed.

Qualifications

• Minimum of 2 years’ experience in appliance repair.
• Ability to communicate with customers in a clear, confident manner throughout the entire service so that they are aware of what is going on inside their home/business.
• Ability to adjust your communications to provide the best customer experience possible.
• Ability to create detailed job notes in the customer’s account for future reference.
• Ability to both teach and learn by sharing thoughts/experiences with coworkers in meetings and in one‑to‑one interactions.
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness.
• Frequent communication with dispatchers so that they know the status of each job for scheduling purposes.
• The ability to maintain a clean and organized workspace both in a customer’s property and your company vehicle.
• The ability to work safely and the motivation to help ensure that those you work with are working in a safe manner.
• All employees of Hoffmann Brothers must consider safety as their primary job. General knowledge of safe working practices and federal/state OSHA requirements is required as applicable.

Physical Demands / Working Conditions

To adequately perform the duties of this job, the employee is regularly and routinely required to sit, stand, walk, kneel, squat, stoop, hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. The employee must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces. The employee must regularly lift and/or move 50 lbs or more. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co‑workers, and others is required.