Appliance Installation Technician

Hoffmann Brothers; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Hoffmann Brothers in St. Louis, MO is seeking an Appliance Installer to join our growing team.

You will install household appliances such as refrigerators, washers, dryers, stoves, microwaves, dishwashers and more, while maintaining a clean, organized job site and a well stocked truck. You will collaborate with customer experience coordinators and dispatchers to ensure each service call is completed smoothly and safely.

Qualifications

• Minimum of 2 years' experience in appliance field.
• Ability to communicate with customers clearly and confidently throughout the service.
• Adapt communication style to improve the customer experience.
• Ability to create detailed job notes in the customer's account.
• Willingness to learn and share ideas for process improvements.
• Frequent communication with dispatchers to coordinate scheduling.

Responsibilities

• Delivering and installing appliances, such as refrigerators, dishwashers, washers, dryers, etc. to our customers
• Cutting of counter tops and cabinets (excluding granite)
• Observe and test the operation of the installed appliances and make any initial installation adjustments as needed
• Connecting water and gas lines and always double-checking after installation or removal for any gas or water leaks
• Dismantling and reassembling appliances and equipment

Skills

Appliance experience

Customer communication

Clear communication style

Detail-oriented for notes

Team collaboration

Process improvement mindset

Dispatcher coordination

Job description

Voted St. Louis Best Places to Work in 2016, 2018, 2020, 2021, 2022, & 2023!

Over the last 8 years, Hoffmann has grown from a small family business of 50 employees to a 400+ member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team.

As an Appliance Installer in St. Louis, MO, you will install household appliances such as washing machines, dryers, refrigerators, stoves, microwaves, dishwashers, garbage disposals, etc. Maintain a clean, organized job site and a well inventoried truck. Work alongside customer experience coordinators and dispatchers to ensure overall success of the service call.

Job Duties

• Delivering and installing appliances, such as refrigerators, dishwashers, washers, dryers, etc. to our customers
• Cutting of counter tops and cabinets (excluding granite)
• Observe and test the operation of the installed appliances and make any initial installation adjustments as needed
• Connecting water and gas lines and always double-checking after installation or removal for any gas or water leaks
• Dismantling and reassembling appliances and equipment

Desired Skills and Experience

• Minimum of 2 years' experience in appliance field
• Ability to communicate with customers in a clear, confident manner throughout the entire service so that they are aware what is going on inside their home/business
• Ability to adjust your communications to provide the best customer experience possible
• Ability to create detailed job notes in the customer's account for future reference
• Ability to both teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one-to-one interactions
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness
• Frequent communication with dispatchers so that they know the status of each job for scheduling purposes