Appliance Repair Technician

ANYTHING Appliance; Hooksett (NH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Training & development

Job summary

A leading appliance service provider in Hooksett is seeking an Appliance Repair Technician to provide exceptional customer service. The ideal candidate will meet customers, diagnose appliance issues, and perform repairs, ensuring a five-star service experience. Must be customer-focused, have a valid driver’s license, and able to lift 50 pounds. Previous experience in appliance repair is preferred. This role offers comprehensive training and support to assist customers effectively.

Qualifications

• Must pass pre-employment drug screen and background checks.
• Must have a valid driver’s license and experience in appliance repair or related fields.
• EPA 608 Type 1 Certification is a plus.

Responsibilities

• Meet customers to ensure a differentiated service experience.
• Diagnose and repair appliances like washers, dryers, and stoves.
• Utilize technology to update work orders.

Skills

Customer service focus

Knowledge of appliance repair

Ability to lift 50 pounds

Bilingual (a plus)

Education

High school diploma or equivalent

Tools

Handheld devices for work orders

Job description

Benefits

• 401(k) matching
• Company car
• Competitive salary
• Paid time off
• Training & development

Company Overview

ANYTHING Appliance has established itself as a leading service company that delivers exceptional, convenient customer service. As service company, we receive unparalleled support and training to service numerous trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, JennAir, General Electric, Frigidaire, and more!

Job Summary

We are looking for an Appliance Repair Technician with outstanding customer service skills.

Responsibilities

• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
• Learn and apply the details of today''s connected technology to major home appliance goods.
• Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience

Qualifications

• Must be enthusiastic and customer service-focused.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Willingness to learn and develop skills.
• Must have a valid driver’s license.
• Must be able to pass a pre-employment drug screen, criminal background check, and driver’s license check.
• Ability to read, write, and speak English (bi-lingual is always a plus)
• Must be able to lift or maneuver 50 pounds.
• High school diploma or equivalent.
• Prior experience in appliance repair, HVAC, electrical, or related fields preferred. (Always a plus)
• EPA 608 Type 1 Certification (Always a plus)
• Sealed System Repair Experience (Always a plus)
• Propane and Natural Gas License (Always a plus)

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.