Appliance Repair Service Technician

Omega Force Appliance Repair; Rogers (MN); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player seeks experienced appliance repair technicians to join their dynamic team. This remote position offers the opportunity to work independently while providing essential in-home services to a diverse customer base. Technicians are key to the company's success, responsible for diagnosing and repairing a wide range of appliances. With a strong emphasis on integrity and customer respect, this role offers a competitive salary, performance bonuses, and a comprehensive benefits package. Join a company that values hard work and fosters a positive team environment, where your contributions will be recognized and rewarded.

Benefits

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Free uniforms

Paid time off

Relocation bonus

Training & development

Qualifications

• Prior experience with in-home appliance repair is required.
• Valid driver's license and acceptable driving record are necessary.

Responsibilities

• Conduct repairs on various home appliances at customer locations.
• Diagnose appliance issues using technical resources and tools.

Skills

Technical problem-solving skills

Customer communication

Emotional intelligence

Ability to lift 75 lbs

Education

High school diploma or equivalent

Tools

Diagnostic tools

Job tracking software

iPhone applications

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Paid time off
• Relocation bonus
• Training & development

Experienced appliance repair technicians only please.

Employment type: Full time, non-exempt

Core hours: 8:00 – 5:00 M-F w/ flexibility based on time required for individual jobs (no weekends or on call required)

Salary range: Commission based - typically $90,000 - $150,000. Paid training period and earnings floor during 90 day ramp up period.

All tools, van, uniforms, iPhone, and support resources provided by the company.

Required qualifications:

High school diploma or equivalent. Prior experience with in-home appliance repair on a full range of consumer appliances is required. Valid driver's license and acceptable driving record sufficient to clear insurance assessment. Ability to pass a criminal background check and drug screening. Ability to lift 75 lbs.

About us:

We launched Omega Force Appliance Repair because we want to be a force for good. We are there to step up, treat others with respect, deliver as promised to our customers and do things right. Along the way we offer our team a true meritocracy where hard work is rewarded and a positive team environment where employees are treated with respect and business is conducted with integrity and morality.

Job description:

Our Appliance Repair Technicians are at the center of what we do at Omega Force Appliance Repair. Our technicians are the face of the company and the primary source of our success. Technicians perform in-home field service for a range of customers and home appliances. Responsibilities include:

• Driving to multiple customer homes daily to conduct repairs on refrigerators, dishwashers, stoves, microwaves, washers and dryers.
• Diagnosis of symptoms by evaluating function, tracing electrical circuits, using diagnostic tools, using multi-meters, performing mechanical evaluations, researching common failures and technical documents.
• Respecting customers' home environment.
• Communicating with customers professionally to understand their appliance issues, present findings, present quotes, schedule follow-up visits and close sales.
• Performing research using a variety of technical resources to identify parts or repair processes.
• Contacting and communicating with in-house and external technical support resources where needed.
• Ordering, tracking and receiving parts to conduct repairs and replenish van stock.
• Using job tracking software to research and record all aspects of service visits and repair status.
• Informing customers of available added services such as dryer vent cleaning, preventive maintenance and appliance protection plans.

An ideal candidate will:

• Act in accordance with the company’s core values and:
  • Do what it takes to get the job done right
  • Act with integrity
  • Exhibit a positive demeanor
  • Communicate confidently
  • Use emotional intelligence
  • Possess grit
• Leave a positive impression with customers, regardless of the outcome of their appliance repair
• Be highly disciplined and capable of working fully independently
• Possess strong technical problem-solving skills
• Be comfortable and proficient with iPhone applications, navigating web resources and PC software applications

This is a remote position.

Compensation: $100,000.00 - $150,000.00 per year

Flexible work from home options available.