Appliance Repair Administrative Assistant

Grand Appliance LLC; Kalona (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Grand Appliance in Kalona, IA, is seeking an Appliance Repair Administrative Assistant to support our service department. This on-site role runs Monday through Friday, 9:00 AM to 5:00 PM, and focuses on accurate service requests, scheduling, and billing preparation.

You will answer calls, collect customer details, enter data into internal systems, assist the scheduler and technicians, and help with warranty paperwork. A high school diploma and customer-service experience are required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, administrative roles, or related fields preferred.
• Comfort handling phone lines and sensitive customer interactions.
• Ability to navigate scheduling and internal customer systems.
• Strong organizational skills and the ability to prioritize multiple calls.

Responsibilities

• Answer incoming appliance repair calls promptly and professionally.
• Take complete service requests, recording customer details and appliance information.
• Enter requests into customer systems.
• Flag emergencies (gas odor, sparking, standing water) and escalate to Service Manager.
• Explain steps to customers and schedule dates and arrival windows.
• Assist scheduler in booking and confirming appointment times.

Skills

Customer Service

Phone Handling

Scheduling Knowledge

Administrative Support

Organization

Education

High School Diploma or GED

Tools

MS Office

Internal Scheduling System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Kalona, Kalona, IA, US

2 days ago Requisition ID: 1751

Grand Appliance is proud to be recognized as a Top Workplace for 2026! This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all our employees.

Grand Appliance is hiring for an Appliance Repair Administrative Assistant in our service department in Kalona, IA. This is an on-site position at our Kalona, IA warehouse and follows a Monday – Friday schedule from 9:00 AM – 5:00 PM.

Responsibilities

• Answer incoming appliance repair calls promptly and professionally
• Take complete service requests each time, including recording customer name, address, contact information, appliance information (type/brand), and notes for access to residence
• Enter the request into customer systems
• Flag emergencies (gas odor, sparking, standing water, no refrigeration) and elevate those to the Service Manager immediately
• Explain steps to customer, such as scheduling date and arrival window
• Assist scheduler in booking and confirming appointment times
• Assist technicians in completing paperwork after jobs are finished
• Close out completed jobs so billing operations can begin
• Assist with paperwork associated with warranty and claims, and any follow up from those
• Assist in receiving and recording customer payments
• Handle phone lines during breaks and busy times
• Additional tasks as needed.

Qualifications

• A high school diploma or equivalent is required
• Previous experience in customer service, administrative assistant work, or a related field
• Experience and comfort handling phone lines and handling sensitive customer interactions
• Computer skills and ability to learn and navigate internal scheduling and customer systems
• Organization skills and ability to prioritize when multiple calls are coming in

Competitive Wages, Benefits, and Growth Opportunities

We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.

Our Mission: Serving Customers for a Lifetime

At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Equal Opportunity Employer

Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Monday through Friday, 9:00 AM - 5:00 PM