Retail Sales Administrative Assistant

Grand Appliance LLC; Lake Zurich (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Job summary

Grand Appliance and TV in Lake Zurich, IL seeks a motivated Service Coordinator to manage installations and deliveries. You will coordinate with internal teams and customers, verify addresses, update invoices, and ensure smooth scheduling for both internal and external installers.

The ideal candidate has an associate degree, excels in Excel, is highly organized, customer‑centric, and able to multi‑task while communicating clearly with the sales team and customers.

Qualifications

• A minimum of an Associate's degree is required.
• Must be friendly and customer-centric with strong organizational skills.
• Ability to locate information quickly via online searches.
• Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.

Responsibilities

• Scheduling of installations for both internal and external installers.
• Scheduling of deliveries with customers, including verification of the delivery address.
• Transferring and allocating product for deliveries in advance of the installation date.
• Updating invoices with information about who and when the installation is coming.
• Identifying any special instructions for delivery.
• Notifying appropriate salespeople of any delivery issues.
• Collecting payments for cash-on-delivery orders.
• Set up service calls directly with appropriate services.
• Verify service calls are completed in a timely manner.
• Communicate with customer service on escalated issues.
• Process quotes and orders as needed- ensure correct product and pricing are being utilized.
• Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
• Assist customers in the showroom as needed.
• Additional tasks as assigned

Skills

Customer-centric

Excel proficiency

Organizational skills

Multi-tasking

Online search skills

Education

Associate degree

Tools

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Lake Zurich, IL, US

3 days ago Requisition ID: 1752

Salary Range: $20.00 To $25.00 Hourly

Grand Appliance is proud to be recognized as a Top Workplace for 2026! This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all our employees.

Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.

Responsibilities

• Scheduling of installations for both internal and external installers.
• Scheduling of deliveries with customers, including verification of the delivery address.
• Transferring and allocating product for deliveries in advance of the installation date.
• Updating invoices with information about who and when the installation is coming.
• Identifying any special instructions for delivery.
• Notifying appropriate salespeople of any delivery issues.
• Collecting payments for cash-on-delivery orders.
• Set up service calls directly with appropriate services.
• Verify service calls are completed in a timely manner.
• Communicate with customer service on escalated issues.
• Process quotes and orders as needed- ensure correct product and pricing are being utilized.
• Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
• Assist customers in the showroom as needed.
• Additional tasks as assigned

Qualifications

• A minimum of an Associate's degree is required.
• Must be friendly and customer-centric with strong organizational skills.
• Ability to locate information quickly via online searches.
• Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.

Competitive Wages, Benefits, and Growth Opportunities

We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential. The expected hourly compensation for this position is between $19.00 - $25.00 per hour, and includes access to benefits including health insurance, retirement savings options, and more.

Our Mission: Serving Customers for a Lifetime

At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Equal Opportunity Employer

Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.