Appliance Field Technician

Hoffmann Brothers; Nashville (TN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Commissions

Full benefits

Paid time off

401(k) match

No on-call

Paid training

Career growth

Job summary

Hoffmann Brothers in Nashville is looking for an Appliance Field Technician to perform in-home service calls on washers, dryers, refrigerators, stoves, microwaves, dishwashers, and disposals across the Nashville area. You will educate customers on options, maintain a clean, organized job site, and keep your service vehicle well-stocked.

You will work with coordinators and dispatchers to ensure seamless service, follow OSHA guidelines, and document job details for future reference.

Qualifications

• 1–2+ years appliance repair experience requested.
• Strong customer service and communication skills required.
• Ability to follow safety/OSHA guidelines and best practices.

Responsibilities

• Diagnose, repair, and maintain household appliances in customers' homes.
• Repair or clean dryer vent ducting to ensure proper airflow and safety.
• Test functionality and troubleshoot leaks, noises, or vibration.
• Disassemble appliances to inspect components for wear or damage.
• Read schematics and use diagnostic tools; repair circuit boards, motors, belts, and heaters.
• Maintain a clean, stocked service vehicle and communicate clearly with customers.
• Coordinate with dispatchers to ensure accurate scheduling and service efficiency.

Skills

Customer service

Communication skills

Team collaboration

Safety compliance

Organizational skills

Tools

Service Titan

Job description

At Hoffmann Brothers, we are committed to our mission of Improving Life in Every Home?for our customers, employees, and the communities we serve. For over 40 years, we have been a leader in HVAC, plumbing, electrical, and appliance repair for both residential and commercial properties in St. Louis?and now in Nashville, TN! As a recipient of multiple Top Workplace and industry awards, we prioritize taking care of our employees, ensuring they, in turn, provide the best service to our customers. Job Summary As an Appliance Field Technician at Hoffmann Brothers in Nashville, you will complete in-home service calls, repairing household appliances such as washers, dryers, refrigerators, stoves, microwaves, dishwashers, and garbage disposals in the surrounding Nashville area. You will educate customers on their options, maintain a clean and organized job site, and keep your service vehicle well-stocked. You will work closely with customer-experienced coordinators and dispatchers to ensure seamless service execution. Requirements

• Minimum of 1-2+ years' experience in appliance repair and installation

• Strong customer service and communication skills
• Ability to adapt communication styles to ensure a great customer experience
• Strong organizational skills to document job details for future reference
• Willingness to collaborate, share knowledge, and continuously improve processes
• Ability to communicate with dispatchers to ensure accurate scheduling
• Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle
• Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices
• Refrigeration specific to Sealed System experience preferred but not required
• Service Titan experience preferred but not required

Key Responsibilities

• Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens
• Repair, replacement, and/or cleaning of dryer vent ducting as needed to ensure proper airflow and safe operation
• Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises
• Disassemble appliances to inspect for wear, corrosion, or faulty components
• Tighten, align, clean, and lubricate appliance parts as needed
• Read schematics, wiring diagrams, and use diagnostic tools like multimeters
• Repair or replace defective components, including circuit boards, motors, belts, and heating elements
• Ensure compliance with regulations regarding the recovery and recycling of refrigerants
• Communicate effectively with customers and provide clear service explanations
• Utilize our Service Systems Process to manage service calls efficiently
• Maintain a clean, well-stocked company vehicle

Physical Requirements & Work Conditions

• Regularly required to sit, stand, walk, kneel, squat, and stoop.
• Frequent use of hands to handle controls; ability to hear and speak clearly.
• Ability to climb ladders, work in hot/cold environments, and operate in confined spaces.
• Ability to lift and move equipment weighing 50+ lbs.
• Work conditions vary by season and job scope; must be prepared for outdoor work.
• Strong communication is essential to coordinate with customers, vendors, and co-workers.

Benefits

Why Join Us?

• Competitive Pay ranging from $25-$35 per hour + Commission
• 100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Qualified Dependents
• Paid Time Off + Floating Holiday
• 401(K) and HB will DOUBLE the Match up to 10%
• A Supportive Work Environment and Healthy Work-Life Balance (No On-Call)
• Paid Training and Leadership Development Programs
• Numerous Opportunities for Career Growth
• And much more!

Hoffmann Brothers is an Equal Opportunity Employer committed to diversity and inclusion. If you?re ready to build a rewarding career with a top industry leader,