Appliance and Refrigeration Repair Technician

Twin Cities Appliance Service Center Inc.; Hopkins (MN); On-site; USD 56,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Retirement savings

Bonus opportunities

Paid vacation

Company vehicle

Paid training

Family owned business

Whirlpool exclusive service

Whirlpool W Service Provider

Job summary

Twin Cities Appliance Service Center Inc. is seeking an Experienced Appliance Repair Technician to diagnose and repair major home appliances in customers' homes or businesses.

You will explain needed repairs, provide estimates, and deliver a differentiated service experience while meeting safety and quality standards. Responsibilities include mastering diagnostics for washers, dryers, ranges, microwaves, and dishwashers; staying current with connected appliance technology; driving company

Qualifications

• Outstanding technical and customer service skills.
• Willingness to learn and develop skills.
• Must have a valid driver’s license.
• Must pass pre-employment drug screen, criminal background check, and driver’s license check.
• Ability to read, write, and speak English (bi-lingual is a plus)
• Must lift or maneuver 50 pounds.
• Prior experience in appliance repair, HVAC, electrical, or related fields is preferred but not required

Responsibilities

• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
• Learn and apply the details of today's connected technology to major home appliance goods.
• Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience

Skills

Technical skills

Customer service

Driver's license

Background check

English literacy

Lifting ability

Appliance repair exp

Willingness to learn

Job description

Experienced Appliance Repair Technician

Responsibilities

• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
• Learn and apply the details of today's connected technology to major home appliance goods.
• Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience

Qualifications

• Outstanding technical and customer service skills.
• Must be enthusiastic and customer service-focused.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Willingness to learn and develop skills.
• Must have a valid driver’s license.
• Must be able to pass a pre-employment drug screen, criminal background check, and driver’s license check.
• Ability to read, write, and speak English (bi-lingual is always a plus)
• Must be able to lift or maneuver 50 pounds.
• Prior experience in appliance repair, HVAC, electrical, or related fields is preferred but not required

Benefits/Perks

• Medical benefits
• Retirement savings
• Performance-based Bonus opportunities (Opportunity to earn $100,000+ per year!)
• Paid Vacation Time
• Company Vehicle
• Paid Training
• Family Owned Business
• Whirlpool brand Exclusive Service Company
• Minnesota's only Whirlpool W Service Provider

Company Overview

Twin Cities Appliance has established itself as the leading appliance repair service company in Minnesota that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen-Aid, Maytag, and Jenn Air.

**Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in these benefits plans will be provided if an employee receives an offer of employment.**