Apple IT Specialist

CoreSolutions; Sacramento (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is seeking an experienced Apple Consultant to support small and medium-sized businesses. The role involves leveraging Apple solutions and providing expert technical support. Ideal candidates will have 2-3 years of relevant experience and knowledge of networking, as well as familiarity with Google and Microsoft products. Excellent communication skills and customer focus are essential for delivering effective solutions.

Qualifications

• 2-3 years of experience in technical support and networking.
• Business experience with Apple, Google, and Microsoft solutions.
• Ability to manage customer interaction effectively.

Skills

Knowledge of small to medium business technology

Comfort with remote interaction

Facilitation of business meetings

Understanding of hardware and software tools

Cloud solutions and troubleshooting

Ability to use third-party software

Adaptability to product changes

Education

CompTIA Network+

Job description

At CoreSolutions, we are certified with Apple to support small to medium-sized businesses.

Summary

Apple Consultants are specially trained to help small and medium businesses identify, deploy, and leverage new technology on the Apple ecosystem.

The Apple Consultants Network is made up of independent local companies offering IT services and solutions based on Apple products. They’re here to ensure your IT solutions are set up configured and supported correctly.

Many Apple Consultants have advanced in training, in deploying and managing macOS, iOS, and Apple tvOS with Apple Business Manager and powerful mobile device management tools.

Key qualifications

• Knowledge of small to medium business use technology and what Apple solutions can offer them
• Comfort using phone and screen sharing to interact with business and to position business solutions
• Ability to facilitate business experience through an onsite meeting or virtual meeting
• Understand the hardware and software of each business utilizing their tools to put Apple solutions to work in their business.
• Ability to think out of the scope with third-party software such as Google and Microsoft
• Ability to thrive on change as products updates and evolve
• *Must have an understanding of basic network with the business internet service provider
• *Understanding cloud solutions and troubleshooting
• Bonus if you have the skills to integrate cloud web-app software by using API keys

Job requirement

Must have business knowledge of Apple, Google, and Microsoft experience.

Minimum of 2-3 years of experience with technical support and network. Recommended to have CompTIA Network+

Additional Requirement

• Excellent time management skills and can make a decision quickly
• Maintain the customer experience and focus while troubleshooting and solving issues
• Reassure customer when delivering product diagnosis and potential solutions