US-Business Expert

Socket.dev; Novi (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Apple Retail is seeking a capable specialist to engage business customers by presenting Apple and partner solutions, understand their needs, and tailor recommendations to drive value for their business. You will educate customers on buying options, maintain CRM data, and collaborate in sessions and events to foster long-term relationships.

Ideal candidates have retail or sales experience, knowledge of Apple products and services, and the ability to communicate clearly (including sign language).

Qualifications

• Experience in retail or sales, or related work experience.
• Experience with Apple products, services, and solutions.
• Proficient in the local language, both written and spoken (sign language supported).

Responsibilities

• Engage business customers by showcasing our technology and solutions.
• Educate customers on relevant Apple products and services and advise on how to buy.
• Serve as the go-to expert on business solutions and mentor the team.

Skills

Retail sales

Customer service

Product knowledge

Communication

Sign language

Job description

Description

Establish and engage business customers by showcasing our technology. Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions. Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs. Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations. Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence. Perform other tasks as needed, including but not limited to providing customer service and support in your line of business. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

You should:Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.Have experience in retail or sales, or related work experience.Have experience with Apple products, services, and solutions.Be proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

You can:Show a track record of strong performance and results.Communicate effectively and tailor your communication style to different audiences.Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.Build rapport and work effectively with both internal and external customers, including business owners and executives.Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.Learn, navigate, and use new tools and systems.