Apple Fleet Manager

Holyoke Public Schools; Holyoke (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Holyoke Public Schools is seeking an Apple Fleet Manager to administer and support a district-wide Apple ecosystem (iPads, MacBooks, and other Apple hardware) across K-12. You will leverage Mosyle MDM to deploy, configure, and maintain devices, ensuring security, compliance, and scalable operations for classrooms and staff.

The role involves enrolling devices, enforcing configurations and policies, coordinating OS updates, and providing Tier 2/3 support.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
• Proven experience managing Apple devices in a K-12 environment.

Responsibilities

• Administer and manage the district's Apple ecosystem using Mosyle MDM.
• Oversee the enrollment, deployment, and lifecycle management of iPads, MacBooks, and other Apple devices.
• Develop, implement, and maintain device policies, configurations, restrictions, and compliance standards.
• Manage application deployment and licensing for instructional and administrative use.
• Coordinate iOS/macOS updates, security patches, and feature rollouts to minimize classroom disruption.
• Collaborate with instructional technology staff to align device configurations with curriculum and classroom needs.
• Document processes, configurations, SOPs, and knowledge base articles for consistent operations and staff training.
• Provide Tier 2 / Tier 3 technical support for Apple devices and elevate complex issues when needed.
• Monitor device performance, utilization, and compliance via Mosyle reporting and analytics.
• Conduct periodic audits to ensure devices are properly managed, secured, and accounted for.
• Train school-based staff and technicians on Apple/Mosyle workflows and best practices.
• Stay current on Apple EDU programs, Mosyle features, and K-12 technology trends.
• Support Technology Team projects during slower periods.

Skills

Apple device management

Mosyle MDM

Policy configuration

Device deployment

Tier 2/3 support

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Mosyle MDM

Job description

Position Summary

The Apple Fleet Manager is responsible for the administration, management, and support of all Apple devices (iPads, MacBooks, and other Apple hardware) within the district's K-12 environment. This position leverages Mosyle MDM (Mobile Device Management) to ensure secure, efficient, and scalable deployment, configuration, and ongoing support of Apple technology, ensuring devices are reliable, compliant, and aligned with district policies.

Key Responsibilities

• Administer and manage the district's Apple ecosystem using Mosyle MDM.
• Oversee the enrollment, deployment, and lifecycle management of iPads, MacBooks, and other Apple devices.
• Develop, implement, and maintain device policies, configurations, restrictions, and compliance standards.
• Manage application deployment and licensing for instructional and administrative use.
• Coordinate iOS/macOS updates, security patches, and feature rollouts to minimize classroom disruption.
• Collaborate with instructional technology staff to align device configurations with curriculum and classroom needs.
• Document processes, configurations, SOPs, and knowledge base articles for consistent operations and staff training.
• Provide Tier 2 / Tier 3 technical support for Apple devices and elevate complex issues when needed.
• Monitor device performance, utilization, and compliance via Mosyle reporting and analytics.
• Conduct periodic audits to ensure devices are properly managed, secured, and accounted for.
• Train school-based staff and technicians on Apple/Mosyle workflows and best practices.
• Stay current on Apple EDU programs, Mosyle features, and K-12 technology trends.
• Support Technology Team projects during slower periods.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
• Proven experience managing Apple devices in