Appeals Team Lead

Universal Health Services; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Generous Paid Time Off

Medical, Dental, Vision Plans

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Job summary

Universal Health Services, Atlantic Region CBO, seeks an Appeals Team Lead to coordinate the work of Appeals Specialists and Coding Specialists. This role reports to the Appeals Manager and focuses on denial resolution, staff training, and performance feedback.

You will build relationships with major payer representatives and internal clinical teams, review denials, and generate regular reports to guide improvement. Strong communication and detail orientation are essential.

Qualifications

• High school diploma or equivalent and 1-3 years appeals experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused with attention to detail and strong data entry and communication.
• Familiarity with appeals and 1-3 years healthcare business office experience preferred.

Responsibilities

• Serve as a support person for the Appeals Department by answering questions and addressing concerns.
• Coordinates training of new hires and provides in‑services as appropriate
• Works with Appeals Manager to resolve issues associated with denials between other internal departments of the CBO or external departments of the facilities served
• Works in conjunction with Appeals Manager to review open and closed denials to monitor trends at individual facility level to assist with denial avoidance, by providing feedback.
• Assists Appeals Manager in providing regular feedback to staff related to performance using reviews of productivity and quality of work.
• Establish and build relationships with major payer representatives at third party insurance companies, and key contacts within Case Management departments within each facility.
• Review and/or create daily, weekly and monthly reports as assigned.
• Assist department manager and assistant director with developing individual and group departmental goals and objectives
• Other duties as assigned.

Skills

Microsoft Office

Excel

Word

Outlook

Attention to detail

Communication skills

Customer service

Data entry 10-key

Education

High school diploma or equivalent

Job description

Responsibilities

Atlantic Region CBO:

The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Appeals Team Lead.

The Appeals Team Lead is responsible for working in conjunction with the Appeals Manager to coordinate the operational activities of the Appeals Specialists and Coding Specialists.

Key Responsibilities include:

• Serve as a support person for the Appeals Department by answering questions and addressing concerns.
• Coordinates training of new hires and provides in‑services as appropriate
• Works with Appeals Manager to resolve issues associated with denials between other internal departments of the CBO or external departments of the facilities served
• Works in conjunction with Appeals Manager to review open and closed denials to monitor trends at individual facility level to assist with denial avoidance, by providing feedback.
• Assists Appeals Manager in providing regular feedback to staff related to performance using reviews of productivity and quality of work.
• Establish and build relationships with major payer representatives at third party insurance companies, and key contacts within Case Management departments within each facility.
• Review and/or create daily, weekly and monthly reports as assigned.
• Assist department manager and assistant director with developing individual and group departmental goals and objectives
• Other duties as assigned.

Benefit & Rewards Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

From Fortune, 2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Position Requirements:

• High school diploma or equivalent and 1-3 years appeals experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi‑task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with appeals and 1-3 years healthcare business office experience preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.