APPEALS SPECIALIST

Universal Hospital Services Inc.; Brentwood (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Excellent Medical, Dental, Vision & Rx

401k plan with company match

Generous Paid Time Off

Job summary

Universal Health Services (UHS) CCS is seeking a detailed, results-driven professional to monitor insurance denials, document appeal outcomes in MS4 and MIDAS, and coordinate with HIM and clinicians to strengthen appeal cases across designated facilities.

The role emphasizes leadership, data analysis, and collaboration within a fast-paced healthcare environment to optimize denial resolution and provider notification processes.

Qualifications

• High School Graduate/GED required; Associate's degree preferred.
• 1-3 years related work experience required; 3-5 years preferred.
• Excellent verbal and written communication skills required.
• Solid clinical background in providing substance abuse and/or mental health treatment.
• Familiarity with the utilization process involved in working with health plans.
• Proficient in Microsoft Suite for word processing, spreadsheets, and presentations.
• Good understanding of dual diagnosis treatment.

Responsibilities

• Monitors insurance denials by running appropriate reports; documents results in MS4 and MIDAS with notifications to providers/members.
• Manages staff responsible for post-discharge provider authorization disputes and
• Works with HIM to retrieve charts and obtain missing information for strong appeal cases.
• Resolves issues in appeals across internal and external departments to support denial handling.
• Manages caseload and oversees post-discharge provider authorization disputes and related appeals on their caseload.

Skills

Verbal communication

Written communication

Microsoft Office

Healthcare billing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Responsibilities

CCS (a UHS company)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Position Summary

This position is responsible for monitoring insurance denials by running relevant reports and documenting appeal results in MS4 and MIDAS, ensuring proper notification to providers and members. The individual oversees staff handling post-discharge provider authorization disputes and "take-backs" related to clinical authorization and closed chart denials. The role requires close coordination with HIM to retrieve charts and collaboration with facility clinicians to obtain missing information, ensuring a strong appeal case. Additionally, they manage the denials and appeals process for designated facilities within FRN, coordinating with facility and CBO personnel while maintaining accurate reporting documentation for staff and supervisors.

Success in this role is supported by excellent verbal and written communication skills, strong leadership and team management capabilities, and the ability to analyze complex clinical and administrative data to guide appeal strategies. The ideal candidate demonstrates attention to detail, sound judgment, and a collaborative approach to problem-solving in a fast-paced, compliance-driven environment.

Essential Duties and Responsibilities

• Monitors insurance denials by running appropriate reports. Continuously and thoroughly documents in both MS4 and MIDAS the results of the appeals and dispositions at all levels including notification to providers and members.
• Manages the staff responsible for all post-discharge provider authorization disputes, and provider "take-backs" due to clinical authorization and closed chart denial appeals
• Works with HIM to retrieve charts and facility clinicians to obtain any missing information in a timely manner to ensure the best possible case for appeal is submitted.
• Resolves issues associated with the appeals between other internal departments of the BO or external departments of the facilities served.
• Manages caseload and is responsible for all post-discharge provider authorization disputes and provider "take-backs" due to clinical authorization and closed chart denial appeals on their caseload.

This opportunity provides the following

• UHS is Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan.
• 401k plan with company match
• Generous Paid Time Off

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Requirements

• High School Graduate/GED Required. Associate's Degree preferred
• 1-3 Years Related work experience required 3-5 years preferred
• Excellent verbal and written communication skills required.
• Solid clinical background in providing substance abuse and or mental health treatment.
• Familiarity with the utilization process involved in working with health plans.
• Proficient in Microsoft Suite for word processing, spreadsheets, and presentations.
• Good understanding of dual diagnosis treatment.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.